Front Office / Guest Services

AustraliaVisas; Melbourne; On-site; AUD 53,000 - 65,000; Full time

Benefits offered by this job

Visa sponsorship

Accommodation provided

Staff meals and discounts

Generous annual leave 20–28 days

Healthcare benefits

Job summary

AustraliaVisas is seeking a Guest Service Attendant in Melbourne to warmly greet guests and provide attentive service from arrival to departure.

You will support front desk operations, assist with luggage and transport, and help guests with tours and local information while maintaining a welcoming lobby and efficient service.

Qualifications

• Certificate III in Hospitality or related qualification is advantageous.
• Excellent English communication and a warm, professional manner.
• Knowledge of Melbourne and attractions or a keen willingness to learn.
• Ability to stay calm and positive under pressure and deliver exceptional guest service.
• Basic computer skills; familiarity with a property management system is a plus.

Responsibilities

• Greet guests warmly on arrival and departure, assist with luggage and transport.
• Provide information about the property, local area, attractions, and curated tours; assist with bookings.
• Respond to guest enquiries and requests in person, by phone, and by email; follow up for satisfaction.
• Support check-in and check-out and assist front desk during busy periods.
• Deliver items and special requests to guest rooms; coordinate with housekeeping and maintenance.
• Handle guest concerns with empathy; escalate to supervisor when required.
• Arrange taxis, rideshares, airport transfers, restaurant reservations, and other services.
• Keep lobby, reception and guest areas tidy, welcoming and well presented.
• Maintain accurate records of guest requests, lost property, and shift handover information.
• Support special occasions, VIP arrivals, and group arrivals with welcome arrangements.
• Follow security, privacy, WHS and emergency procedures and protect guest information.
• Support other front office and guest services duties as directed.

Skills

Excellent communication

English fluency

Multilingual abilities

Customer service mindset

Knowledge of Melbourne attractions

PMS knowledge

Luggage handling

Education

Certificate III in Hospitality

Tools

PMS

Job description

The Guest Service Attendant will provide a warm welcome and attentive, personalised service to guests from arrival to departure. This role supports the front desk and guest services team with greeting guests, assisting with luggage and transport, answering enquiries, handling requests, and sharing local knowledge and tour options. It is an excellent opportunity for someone who loves people and wants to build a career in hospitality, reflecting our commitment to genuine hospitality.

Responsibilities

• Greet guests warmly on arrival and departure, and assist with luggage, directions, and transport arrangements.
• Provide information about the property, facilities, local area, attractions, and our curated tours, and assist with booking tours and experiences.
• Respond to guest enquiries and requests promptly, in person, by phone, and by email, following up to ensure satisfaction.
• Support check-in and check-out processes and assist the front desk team during busy periods.
• Deliver items, amenities, and special requests to guest rooms, coordinating with housekeeping and maintenance.
• Handle guest concerns with empathy and professionalism, escalating to the supervisor when required.
• Assist with arranging taxis, rideshares, airport transfers, restaurant reservations, and other guest services.
• Keep the lobby, reception, and guest areas tidy, welcoming, and well presented.
• Maintain accurate records of guest requests, lost property, and shift handover information.
• Support special occasions, VIP arrivals, and group arrivals, including welcome arrangements.
• Follow security, privacy, WHS, and emergency procedures, including safe handling of guest information and belongings.
• Support other front office and guest services duties as directed.

Required Qualifications

• Certificate III in Hospitality or a related qualification is an advantage.

Required Skills

• Excellent communication skills in English, with a warm, friendly, and professional manner.
• Additional languages are highly regarded, given our international guests.
• Good knowledge of Melbourne and its attractions, or a keen interest in learning, is an advantage.
• Ability to stay calm, helpful, and positive under pressure.
• Basic computer skills; experience with a property management system (PMS) is an advantage.
• Physical capability to assist with luggage and stand for extended periods.
• Flexibility to work rostered shifts, including early mornings, evenings, weekends, and public holidays.
• A genuine passion for hospitality and delivering an exceptional guest experience.

Experience Requirements

• Prior experience in hospitality, guest services, or customer service is preferred but not essential; enthusiastic entry-level candidates are encouraged to apply.
• Certificate III in Hospitality or a related qualification is an advantage.

• Competitive salary of AUD $53,000–$65,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• The opportunity to join a growing, guest-focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
• A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
• Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
• Staff meals and applicable discounts on accommodation, stays and other services.