Assistant Manager - Event Service Operations

Hyatt Hotels Corporation; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation for staff

Learning and development opportunities

Discounted city parking

Reward and recognition programs

Complimentary dry cleaning

Job summary

Hyatt Hotels Corporation in Sydney is seeking an Assistant Manager for Event Service Operations to lead a large events team and ensure flawless execution of meetings and banquets. You will supervise associates, train staff, and uphold HACCP standards while delivering exceptional guest experiences.

The role requires hands-on leadership, strong communication, and the ability to perform in a fast-paced environment with a rotating schedule, including weekends.

Qualifications

• Management experience in Events and/or Banquets Operations in a large hotel/venue.
• Strong service orientation and guest-centric approach.
• Hands-on leadership style with ability to motivate a team.
• Knowledge of food and beverage service standards and hospitality best practices.
• Ability to thrive in a fast-paced, high-pressure environment while multitasking.
• Highly organized with ability to prioritise tasks.
• Excellent interpersonal, communication, and problem-solving skills.

Responsibilities

• The day-to-day leadership, supervision and management of associates in the Events Service department.
• Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end.
• Manage the initial and ongoing training and development of all team members.
• Ensuring all Hotel and HACCP policies & procedures are followed.
• Maintaining strong client relationships, ensuring all specifications are understood and communicated accordingly.
• Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments.
• Handling client queries and complaints with professionalism, concern and understanding.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Multitasking

Interpersonal skills

Education

NSW RSA

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Assistant Manager - Event Service Operations

AU - NS - Sydney

Bars/Restaurants/Outlets

Entry Level Manager

Full-time

Local

Summary

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Recently recognised as #2 ranked meeting and events hotel in Asia Pacific by Cvent, we are on the lookout for a Full Time Assistant Manager to join our stellar Event Service Operations team.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Complimentary dry cleaning for work attire
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role

A big operation calls for a big team. Working closely with and under the guidance our two Senior Assistant Managers, you will be responsible for overseeing the operation of our events and ensuring they are executed smoothly and seamlessly. This will be achieved with day-to-day supervision of associates and supporting their training and development, as well as striving to exceed guest expectations and delivering exceptional experiences.

Responsibilities Include

• The day-to-day leadership, supervision and management of associates in the Events Service department
• Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end
• Manage the initial and ongoing training and development of all team members.
• Ensuring all Hotel and HACCP policies & procedures are followed
• Maintaining strong client relationships, ensuring all specifications are understood and communicated accordingly
• Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments
• Handling client queries and complaints with professionalism, concern and understanding

Our Ideal Candidate will possess

• Management experience in Events and/or Banquets Operations in a large hotel/venue
• Passionate and focused on delivering excellent service
• Hands on leadership style, with ability to support and motivate team
• Strong understanding of food and beverage service standards and hospitality best practices.
• The ability to thrive in a fast paced and high pressure environment whilst multi-tasking
• Highly organised, with capacity to prioritise tasks on the fly
• Excellent interpersonal, communication, and problem-solving skills.
• A valid NSW RSA
• Unrestricted, valid Australian working rights, with the availability to work a rotating roster including weekends

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