Assistant Manager - Event Service Operations

Hyatt Regency; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

12 complimentary nights

Discounted accommodation

Rewards programs

Learning & development

Dry cleaning

Parking discount

Global opportunities

Job summary

Hyatt Regency Sydney is seeking a Full Time Assistant Manager to lead the Events Service team, oversee event operations, and ensure seamless delivery of experiences for guests.

You will train and develop staff, maintain HACCP compliance, build strong client relationships, and collaborate with Culinary and Event Planning teams to exceed expectations.

Qualifications

• Experience leading events/banquets in large hotels.
• Strong customer service mindset and guest-focused approach.
• Hands-on leadership with ability to train and motivate.
• Knowledge of food and beverage service standards.
• NSW RSA certification is required.

Responsibilities

• Lead and supervise the Events Service team daily.
• Coordinate all aspects of event operations for a seamless flow.
• Oversee training and development of staff.
• Ensure compliance with hotel policies and HACCP procedures.
• Maintain client relationships and handle queries professionally.
• Collaborate with Culinary and Event Planning departments.

Skills

Leadership

Hospitality

Communication

Problem-solving

Organisational skills

Customer service

F&B knowledge

Team motivation

Interpersonal skills

Flexibility

Education

NSW RSA certification

Job description

Summary

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Organization - Hyatt Regency Sydney

Summary

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Recently recognised as #2 ranked meeting and events hotel in Asia Pacific by Cvent , we are on the lookout for a Full Time Assistant Manager to join our stellar Event Service Operations team.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Complimentary dry cleaning for work attire
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

A big operation calls for a big team. Working closely with and under the guidance our two Senior Assistant Managers, you will be responsible for overseeing the operation of our events and ensuring they are executed smoothly and seamlessly. This will be achieved with day-to-day supervision of associates and supporting their training and development, as well as striving to exceed guest expectations and delivering exceptional experiences.

Responsibilities Include:

• The day-to-day leadership, supervision and management of associates in the Events Service department
• Co-ordination of all aspects of the departments operation to ensure a seamless flow from beginning to end
• Manage the initial and ongoing training and development of all team members.
• Ensuring all Hotel and HACCP policies & procedures are followed
• Maintaining strong client relationships, ensuring all specifications are understood and communicated accordingly
• Liaising and fostering collaborative working relationships with key departments across the Hotel including the Culinary and Event Planning departments
• Handling client queries and complaints with professionalism, concern and understanding

Our Ideal Candidate will possess:

• Management experience in Events and/or Banquets Operations in a large hotel/venue
• Passionate and focused on delivering excellent service
• Hands on leadership style, with ability to support and motivate team
• Strong understanding of food and beverage service standards and hospitality best practices.
• The ability to thrive in a fast paced and high pressure environment whilst multi-tasking
• Highly organised, with capacity to prioritise tasks on the fly
• Excellent interpersonal, communication, and problem-solving skills.
• A valid NSW RSA
• Unrestricted, valid Australian working rights, with the availability to work a rotating roster including weekends

Unlock your next adventure. Join Hyatt.