Duty Manager – Full Time

seek.com.au; Sydney; On-site; AUD 78,000 - 82,000; Full time

Job summary

Maloney’s Hotel in Sydney CBD is seeking an experienced Duty Manager to oversee the venue’s bar, bistro, gaming, functions, entertainment and guest services, ensuring smooth, safe and compliant operations.

You will lead staff, coordinate rosters, monitor sales and costs, ensure liquor licensing and WHS compliance, handle customer issues, and report performance to senior management. Diploma qualification and RSA/RCG certificates are required, with the ability to work nights, weekends and holidays.

Qualifications

• Diploma qualification required.
• At least 1 year in hospitality management.
• Lead, train and supervise staff across areas.
• Experience with rostering, cash handling, reconciliations and reporting.
• Sound knowledge of liquor, gaming, food safety, WHS regulations.

Responsibilities

• Direct daily operation across bar, bistro, gaming, functions, entertainment and customer service.
• Recruit, induct, train and supervise staff; create rosters and monitor performance.
• Maintain high customer experience; resolve complaints and incidents.
• Ensure compliance with liquor licensing, gambling, WHS and NSW regulations.
• Manage security, risk, opening/closing, emergencies and incident reporting.
• Monitor sales, labour costs and expenses; drive profitability.

Skills

Leadership

Staff rostering

Cash handling

Reconciliations

POS systems

Operational reporting

Customer service

Communication

Problem-solving

Flexibility

Education

Diploma qualification

Tools

POS systems

Job description

Maloney’s Hotel, Sydney CBD

Salary: $78,000–$82,000 per annum plus superannuation

Maloney Hotel Group is a well‑established hospitality and entertainment group operating several bars, bistros and hospitality venues across Sydney and Bondi Beach. The Group has become a popular destination for locals and visitors, known for its lively atmosphere, quality service and strong hospitality offering.

We are seeking an experienced and proactive Duty Manager to join the management team at Maloney’s Hotel. The role is responsible for the smooth, safe and efficient operation of the venue.

The Duty Manager will oversee the venue’s bar, bistro, gaming, functions, entertainment and customer service operations, while providing leadership to staff and ensuring that operational, service and regulatory standards are maintained.

Main duties and responsibilities

• Directing and coordinating the daily operation of the venue across the bar, bistro, gaming, functions, entertainment and customer service areas.
• Managing staff recruitment, induction, training and supervision, including allocating duties, preparing rosters and monitoring employee performance.
• Maintaining high standards of customer experience, resolving complaints, incidents and operational issues.
• Developing and implementing operational procedures to ensure compliance with liquor licensing, gambling, WHS requirements and other applicable NSW legislation.
• Managing venue security, customer welfare and risk management, opening and closing procedures, emergency responses and incident reporting.
• Managing venue financial performance by monitoring sales, labour costs and operating expenses, and implementing operational measures to achieve profitability targets.
• Overseeing purchasing, inventory control, operational supplies, property maintenance and liaison with suppliers and contractors.
• Planning and coordinating special functions, sporting event screenings, gaming and entertainment activities, including customer bookings and related venue arrangements.
• Maintaining accurate operational records and management handovers and reporting venue performance, risks and operational matters to senior management.

Qualification, Skills and Experience required

Applicants should

• hold a relevant Diploma qualification.
• have at least one year of relevant experience in a similar hospitality management role.
• be able to lead, train and supervise employees across different operational areas.
• have prior experience with staff rostering, cash handling, reconciliations, point-of-sale systems and operational reporting.
• have sound knowledge of liquor, gaming, food safety and work health and safety regulations.
• have strong customer service, communication, and problem-solving skills.
• be available to work flexible hospitality hours, including nights, weekends and public holidays.
• hold current RSA & RCG certificates.