Senior Operations Manager - Sydney CBD

International Hotel Services; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Immediate start available

Job summary

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead day-to-day housekeeping in a luxury hotel. You will ensure exceptional guest experience, maintain 5-star standards, and drive productivity while managing a large team on the floor.

The role demands a strong, visible leader who thrives in fast-paced environments, with a history of coaching staff and delivering consistent service quality. Immediate start available.

Qualifications

• Extensive hotel housekeeping leadership experience.
• Experience in a 5-star hotel environment.
• Proven ability to manage high-volume housekeeping operations.
• Strong people leadership and team development skills.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Lead daily housekeeping operations within a luxury hotel environment.
• Drive service excellence and maintain 5-star presentation standards.
• Manage workforce performance, productivity, quality, and safety.
• Conduct regular room inspections and quality audits.
• Build strong relationships with hotel stakeholders and operations teams.
• Oversee workforce planning and daily operational requirements.
• Coach, mentor, and develop supervisors and frontline staff.

Skills

Housekeeping leadership

Operations management

5-star hospitality

Stakeholder management

Team development

Job description

International Hotel Services – Sydney CBD NSW

Senior Operations Manager | Luxury 5-star Hotel | Sydney CBD

Lead Housekeeping Operations at one of Sydney's most prestigious 5-star hotels.

Located in the heart of Sydney CBD, just minutes from Town Hall and Gadigal Station, this is an exciting opportunity for an experienced hospitality leader to take ownership of housekeeping operations within a luxury hotel environment.

We are seeking a hands‑on Senior Operations Manager who thrives in fast‑paced, high‑volume hotel environments and leads by example. This role is ideal for a housekeeping professional with a strong 5‑star background who understands the importance of quality, consistency, productivity, and exceptional guest satisfaction.

Why You’ll Love This Opportunity

• Lead operations within a renowned 5‑star Sydney hotel
• Play a key role in delivering an exceptional guest experience
• Manage a large, high‑performing housekeeping operation
• Work alongside experienced hospitality professionals
• Genuine autonomy and opportunity to make an impact
• Join a growing national hospitality services business
• Immediate start available

About The Role

As the Senior Operations Manager, you will be responsible for overseeing the day‑to‑day housekeeping operation, ensuring service delivery, presentation standards, productivity targets, and guest expectations are consistently achieved.

This is a highly operational role requiring a visible and engaged leader who is comfortable working closely with onsite teams and addressing challenges as they arise.

Key responsibilities include:

• Leading daily housekeeping operations within a luxury hotel environment
• Driving service excellence and maintaining 5‑star presentation standards
• Managing team performance, productivity, quality, and compliance
• Conducting regular room inspections and quality audits
• Building strong relationships with hotel stakeholders and operational teams
• Managing workforce planning and daily operational requirements
• Coaching, mentoring, and developing supervisors and frontline staff
• Identifying opportunities to improve operational efficiency and service delivery
• Ensuring workplace health and safety requirements are consistently met
• Maintaining a strong presence on the floor and supporting teams during peak periods

About You

To be successful in this role, you'll bring significant experience leading housekeeping operations within premium hotel environments.

You'll be recognised as a leader who sets high standards, holds teams accountable, and isn't afraid to be hands‑on when required.

Essential Experience

• Extensive hotel housekeeping leadership experience
• Previous experience within a 5‑star hotel environment
• Experience managing high‑volume housekeeping operations
• Strong people leadership and team development skills
• Proven ability to manage productivity, quality, and service standards
• Strong stakeholder management and communication skills
• Ability to work within a fast‑paced operational environment
• Full Australian working rights

Highly Regarded

• Multi‑site or large hotel housekeeping management experience
• Experience working with outsourced hospitality services providers
• Experience leading large housekeeping teams across multiple shifts
• Strong understanding of workforce planning and labour management

Who We're Looking For

We're looking for a leader who can hit the ground running.

Someone who understands luxury hotel standards, has exceptional attention to detail, and is comfortable rolling up their sleeves to support operational success. You'll be highly organised, disciplined, and committed to creating a culture of accountability, teamwork, and exceptional guest service.

About IHS

IHS delivers premium housekeeping services to some of Australia's leading hotels and accommodation providers. As part of the Bayton Group, we offer the stability of a national organisation while maintaining a strong people‑first culture focused on quality, teamwork, and career growth.