Hotel Guest Service Agent – Warm Front Desk Expert

Oaks Hotels, Resorts & Suites; Brisbane; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Brisbane Casino Tower Suites in Brisbane is seeking a dedicated Guest Service Agent to warmly welcome guests, assist with check-in/check-out and share local recommendations for a memorable stay.

You will communicate across channels, manage reservations in the property management system, and provide prompt, personalised assistance to enhance guest experiences. Flexible, rotating shifts including weekends are required.

Qualifications

• Background delivering high-quality service in hotel, hospitality, or customer-facing roles.
• Clear, professional communication across in-person, phone and email channels.
• Willing to work weekends, holidays, and rotating shifts.

Responsibilities

• Provide warm, efficient check-in/check-out and assist guests with inquiries.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Process reservations and updates using the property management system.
• Act as primary contact to offer prompt assistance and personalised recommendations.

Skills

Hospitality experience

Clear communication

Guest service oriented

Professional presentation

Flexibility with shifts

Weekend availability

Job description

Oaks Brisbane Casino Tower Suites in Brisbane is seeking a dedicated Guest Service Agent to warmly welcome guests, assist with check-in/check-out and share local recommendations for a memorable stay.

You will communicate across channels, manage reservations in the property management system, and provide prompt, personalised assistance to enhance guest experiences. Flexible, rotating shifts including weekends are required.