Guest Experience Specialist (Casual)

Minor Food Holding Co., Ltd.; Brisbane; Presencial; AUD 48.000 - 65.000; Tempo parcial

Benefícios oferecidos por esta vaga

Career growth

Hotel deals

Global perks

Retail discounts

Entertainment discounts

Health insurance

Parental leave

Birthday leave

Wellness support

Resumo da vaga

Oaks Brisbane Casino Tower Suites, part of Minor Hotels, seeks a casual Guest Service Agent to deliver outstanding hospitality. You’ll welcome guests on arrival, assist with check-in/out, and share local recommendations to enhance their stay.

You’ll communicate across in-person, phone, and email, handle reservations with care, and maintain a positive, professional presence that aligns with our brand standards. Weekend and public holiday availability is required for this role.

Qualificações

• Background in hotel, hospitality, or customer-facing service.
• Clear and effective communication across channels.
• Consistently high standard of service with positive attitude.
• Passion for creating positive guest experiences and resolving issues.

Responsabilidades

• Greet guests with a warm welcome and assist with smooth check-in/check-out.
• Maintain courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
• Process reservations and updates accurately using the property management system.
• Act as primary point of contact for guests, offering timely assistance and personalised recommendations.

Conhecimentos

Hospitality

Clear communication

Guest-focused service

Polished presentation

Flexible shifts

Descrição da vaga

Oaks Brisbane Casino Tower Suites, part of Minor Hotels, seeks a casual Guest Service Agent to deliver outstanding hospitality. You’ll welcome guests on arrival, assist with check-in/out, and share local recommendations to enhance their stay.

You’ll communicate across in-person, phone, and email, handle reservations with care, and maintain a positive, professional presence that aligns with our brand standards. Weekend and public holiday availability is required for this role.