Casual Guest Experience Agent

Minor Hotels; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Accommodation discounts

Friend & family discounts

Educational financial support

NIB Insurance discounts

Wellbeing programs

Job summary

Oaks Brisbane Casino Towers Suites is seeking a casual Guest Service Agent with a passion for delivering excellent customer service. You will warmly welcome guests, guide them through check-ins and check-outs, and offer insights on local attractions to make their stay memorable.

You will communicate across channels, manage reservations in the property management system, and be the friendly point of contact throughout guests' stay.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly across channels, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Customer service

Communication

Problem solving

Job description

Oaks Brisbane Casino Towers Suites is seeking a casual Guest Service Agent with a passion for delivering excellent customer service. You will warmly welcome guests, guide them through check-ins and check-outs, and offer insights on local attractions to make their stay memorable.

You will communicate across channels, manage reservations in the property management system, and be the friendly point of contact throughout guests' stay.