Guest Experience Associate – Hotel Front Desk

MH Management (QLD) Pty Ltd; Brisbane; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Wellness Support

Paid Leave

Job summary

Minor Hotels in Brisbane is seeking a Guest Services Agent to warmly welcome guests, handle check-in, and respond to inquiries. You will communicate clearly with guests, colleagues and stakeholders across in-person, phone and email channels to ensure a seamless experience.

You will manage reservations and updates, provide personalised recommendations, and be the main contact for guests during their stay, contributing to outstanding service and guest satisfaction.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Strong communication across in-person, phone and email channels.
• Willingness to work weekends, public holidays and rotating shifts.

Responsibilities

• Provide warm reception to guests and assist with check-in and inquiries.
• Maintain courteous communication with guests and colleagues across channels.
• Process reservations and updates accurately using the property system.
• Be the primary contact for guests, resolving issues and offering local recommendations.

Skills

Guest service

Clear communication

Problem solving

Attentive service

Professional presentation

Weekend availability

Job description

Minor Hotels in Brisbane is seeking a Guest Services Agent to warmly welcome guests, handle check-in, and respond to inquiries. You will communicate clearly with guests, colleagues and stakeholders across in-person, phone and email channels to ensure a seamless experience.

You will manage reservations and updates, provide personalised recommendations, and be the main contact for guests during their stay, contributing to outstanding service and guest satisfaction.