Hotel Duty Manager: Guest Experience Leader

Affinity Migration Group Pty Ltd; Alice Springs; On-site; AUD 77,000 - 80,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Duty Manager to lead guest service and daily operations in our Sydney location. This full-time role focuses on delivering exceptional guest experiences, maintaining brand standards, and ensuring regulatory compliance across hotel operations.

The right candidate will be a proactive leader, capable of coordinating with multiple departments, managing a team, and driving efficiency while upholding Kimpton’s True Hospitality Service culture.

Qualifications

• Experience in hotel operations and leadership roles.
• Strong customer service orientation and problem-solving skills.
• Energy, adaptability and ability to work under pressure.

Responsibilities

• Drive engagement and product quality across shifts to maximise performance.
• Ensures superior guest service and adherence to Kimpton brand standards.
• Oversee Front Office operations and coordinate with departments for smooth service.

Skills

Guest service

Team leadership

Brand standards

Education

High School diploma or equivalent

Job description

Kimpton Hotels & Restaurants is seeking a Duty Manager to lead guest service and daily operations in our Sydney location. This full-time role focuses on delivering exceptional guest experiences, maintaining brand standards, and ensuring regulatory compliance across hotel operations.

The right candidate will be a proactive leader, capable of coordinating with multiple departments, managing a team, and driving efficiency while upholding Kimpton’s True Hospitality Service culture.