Duty Manager - Guest Experience Leader (Sydney)

Affinity Migration Group Pty; Dubbo; Vor Ort; AUD 77.000 - 80.000; Vollzeit

Zusammenfassung

EVT Connect Hospitality is seeking a Duty Manager in Sydney to drive engagement, guest service, and operational excellence. You will lead staff, manage rosters, and ensure adherence to brand standards and safety procedures across the operation.

The role is full-time, 38 hours per week, with a salary range of 77K–80K. You may be required to support other properties within the area and collaborate with senior leaders to optimize revenue and guest satisfaction.

Qualifikationen

• Ability to communicate effectively with colleagues, guests, and external parties in spoken and written form.
• A high energy level and a passion for achieving superior results.
• Calm, collected decisions under pressure.
• Ability to lead in a competitive environment and drive for results.
• Strong leadership skills in managing teams to deliver outcomes.
• Ability to manage complex relationships with guests, staff and suppliers.
• Required to hold a Responsible Service of Alcohol (RSA) certificate.
• Current First Aid certificate with the required accreditations.
• Must meet legal requirements to work in Australia.

Aufgaben

• Drive overall engagement and product quality across the operation.
• Provide direction to employees and ensure brand standards and guest service excellence.
• Manage scheduling, rosters, and personnel to match business needs.
• Monitor budgeting, stock control, and cost efficiencies.
• Ensure safety procedures and regulatory compliance across the hotel.
• Lead training and development for front-line staff and supervisors.
• Respond to guest feedback and resolve issues promptly to maintain guest satisfaction.
• Collaborate with hotel leadership to drive operational performance and revenue.

Kenntnisse

Communication

Leadership

Decision making

People leadership

Relationship management

RSA

First Aid

Compliance

High energy

Jobbeschreibung

EVT Connect Hospitality is seeking a Duty Manager in Sydney to drive engagement, guest service, and operational excellence. You will lead staff, manage rosters, and ensure adherence to brand standards and safety procedures across the operation.

The role is full-time, 38 hours per week, with a salary range of 77K–80K. You may be required to support other properties within the area and collaborate with senior leaders to optimize revenue and guest satisfaction.