Hospitality Ops Lead – South East Melbourne

Pegasus Leisure Group; Victoria; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus program

Onsite parking

Career development

Well-being program

Parental leave

Volunteer leave

Cultural leave

Job summary

Pegasus Leisure Group is seeking experienced Assistant Managers to join our South East Melbourne venues. You will work closely with Venue Managers to drive performance, lead teams and deliver great customer experiences across fast-paced venues.

Key duties include supporting daily operations, rostering, training and ensuring compliance across gaming, liquor and venue operations. A hands-on leader with strong communication and a positive attitude will thrive here.

Qualifications

• Experience in hospitality leadership or management.
• Strong understanding of venue operations and customer service.
• Hands-on, positive, team-focused leadership style.
• Ability to work in fast-paced environments.
• Knowledge of gaming and compliance requirements is highly regarded.

Responsibilities

• Support day-to-day venue operations and performance.
• Lead, coach and develop team members across the venue.
• Manage stock control and ordering processes.
• Support rostering, recruitment, onboarding and training.
• Ensure high standards of customer service and venue presentation.
• Assist with promotions, events and gaming operations.
• Maintain compliance across gaming, liquor, TAB and venue ops.

Skills

Hospitality leadership

Venue operations

Customer service

Team leadership

Communication

Organisational skills

Education

Victorian RSA

Victorian RSG

Victorian Gaming Employee Licence

Food Safety Certificate

Tools

Food & liquor compliance knowledge

Job description

Pegasus Leisure Group is seeking experienced Assistant Managers to join our South East Melbourne venues. You will work closely with Venue Managers to drive performance, lead teams and deliver great customer experiences across fast-paced venues.

Key duties include supporting daily operations, rostering, training and ensuring compliance across gaming, liquor and venue operations. A hands-on leader with strong communication and a positive attitude will thrive here.