Assistant Manager

Pegasus Leisure Group; Victoria; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus program

Onsite parking

Career development

Well-being program

Parental leave

Volunteer leave

Cultural leave

Job summary

Pegasus Leisure Group is seeking experienced Assistant Managers to join our South East Melbourne venues. You will work closely with Venue Managers to drive performance, lead teams and deliver great customer experiences across fast-paced venues.

Key duties include supporting daily operations, rostering, training and ensuring compliance across gaming, liquor and venue operations. A hands-on leader with strong communication and a positive attitude will thrive here.

Qualifications

• Experience in hospitality leadership or management.
• Strong understanding of venue operations and customer service.
• Hands-on, positive, team-focused leadership style.
• Ability to work in fast-paced environments.
• Knowledge of gaming and compliance requirements is highly regarded.

Responsibilities

• Support day-to-day venue operations and performance.
• Lead, coach and develop team members across the venue.
• Manage stock control and ordering processes.
• Support rostering, recruitment, onboarding and training.
• Ensure high standards of customer service and venue presentation.
• Assist with promotions, events and gaming operations.
• Maintain compliance across gaming, liquor, TAB and venue ops.

Skills

Hospitality leadership

Venue operations

Customer service

Team leadership

Communication

Organisational skills

Education

Victorian RSA

Victorian RSG

Victorian Gaming Employee Licence

Food Safety Certificate

Tools

Food & liquor compliance knowledge

Job description

We’re looking for experienced and motivated Assistant Manager's to join our teams across our South East Melbourne venues.

This is a fantastic opportunity for a hospitality leader who enjoys being hands-on, thrives in fast-paced venues, and is passionate about delivering great customer experiences while supporting and developing a high-performing team.

Working closely with the Venue Manager, you’ll play a key role in the day-to-day operations of the venue, supporting team leadership, compliance, gaming operations, customer service and overall venue performance.

About the Venue

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Supporting the day-to-day operations of the venue
• Assisting in driving venue performance and achieving financial targets
• Leading, coaching and supporting team members across the venue
• Managing stock control and ordering processes
• Supporting rostering, recruitment, onboarding and training
• Ensuring high standards of customer service and venue presentation
• Assisting with promotions, events and gaming operations
• Maintaining strong compliance across gaming, liquor, TAB and venue operations
• Supporting a positive and engaging team culture

What We’re Looking For

• Previous experience in a hospitality leadership or management role
• Strong understanding of venue operations and customer service
• A positive, hands-on and team-focused leadership style
• Ability to work well in fast-paced environments
• Strong communication and organisational skills
• Knowledge of gaming and compliance requirements is highly regarded
• Flexibility to work across a rotating roster including nights, weekends and public holidays
• Current Victorian RSA
• Current Victorian RSG
• Current Victorian Gaming Employee Licence
• Do Food Safely Certificate
• Full Australian working rights

Why Join PLG?

• Competitive salary package + Assistant Manager Bonus Program
• Supportive Venue and Operations Managers
• Career development and progression opportunities across 17 venues
• Ongoing training and leadership development
• Access to our year-round well-being initiatives, including our Employee Assistance Program for staff and family
• Leave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leave
• Free onsite parking
• Be part of one of Victoria’s leading hospitality and entertainment groups

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Pegasus Leisure Group values and embraces diversity, inclusion and equal opportunity. We encourage applications from candidates of all backgrounds and experiences.