Assistant Manager

Pegasus Leisure Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Assistant Manager Bonus Program

Free onsite parking

Leadership development & training

Employee well-being initiatives

Job summary

Pegasus Leisure Group’s The Cheltenham in Cheltenham is seeking an experienced Assistant Manager to lead daily operations, support venue performance, and develop a high-performing team. You’ll work closely with the Venue Manager to ensure excellent customer experiences while upholding compliance and gaming operations.

The role is hands-on, fast-paced, and focused on delivering great hospitality. Join a leading group with 17 venues and enjoy development opportunities and a supportive management

Qualifications

• Experience in hospitality leadership and managing venue operations.
• Strong customer service and communication skills.
• Ability to lead, coach and develop a team in a fast-paced venue.

Responsibilities

• Support day-to-day venue operations and performance.
• Assist in rostering, recruitment, onboarding, and training.
• Lead and coach team members across the venue.
• Manage stock control and ordering processes.
• Ensure compliance across gaming, liquor, TAB and venue operations.

Skills

Hospitality leadership

Team leadership

Customer service

Communication

Education

RSA

RSG

Food Safety Certificate

Australian working rights

Job description

We’re looking for an experienced and motivated Assistant Manager to join the team at The Cheltenhamin Cheltenham.

This is a fantastic opportunity for a hospitality leader who enjoys being hands-on, thrives in fast-paced venues, and is passionate about delivering great customer experiences while supporting and developing a high-performing team.

Working closely with the Venue Manager, you’ll play a key role in the day-to-day operations of the venue, supporting team leadership, compliance, gaming operations, customer service and overall venue performance.

About the Venue

The Cheltenham has long been at the heart of the local community. As the venue begins an exciting new chapter, we're building on that legacy by enhancing our food, beverage and guest experience while staying true to the welcoming atmosphere that has made it a favourite for generations.

Join our team and help create memorable experiences for our local community in a venue that combines tradition with a fresh new vision.

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Supporting the day-to-day operations of the venue
• Assisting in driving venue performance and achieving financial targets
• Leading, coaching and supporting team members across the venue
• Managing stock control and ordering processes
• Supporting rostering, recruitment, onboarding and training
• Ensuring high standards of customer service and venue presentation
• Assisting with promotions, events and gaming operations
• Maintaining strong compliance across gaming, liquor, TAB and venue operations
• Supporting a positive and engaging team culture

What We’re Looking For

• Previous experience in a hospitality leadership or management role
• Strong understanding of venue operations and customer service
• A positive, hands-on and team-focused leadership style
• Ability to work well in fast-paced environments
• Strong communication and organisational skills
• Knowledge of gaming and compliance requirements is highly regarded
• Flexibility to work across a rotating roster including nights, weekends and public holidays
• Current Victorian RSA
• Current Victorian RSGCurrent Victorian Gaming Employee Licence
• Do Food Safely Certificate
• Full Australian working rights

Why Join PLG?

• Competitive salary package + Assistant Manager Bonus Program
• Supportive Venue and Operations Managers
• Career development and progression opportunities across 17 venues
• Ongoing training and leadership development
• Access to our year-round well-being initiatives, including our Employee Assistance Program for staff and family
• Leave options that suit your lifestyle, including paid parental leave, volunteer leave and cultural leave
• Free onsite parking
• Be part of one of Victoria’s leading hospitality and entertainment groups

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Pegasus Leisure Group values and embraces diversity, inclusion and equal opportunity. We encourage applications from candidates of all backgrounds and experiences.