Hospital Switchboard & Front Desk Specialist

St Vincent's Private Hospital Toowoomba; Sydney; On-site; AUD 69,000 - 73,000; Full time

Benefits offered by this job

Competitive pay + salary packaging

NSW Health mobility

World-class care consortium

Professional development support

Job summary

St Vincent's Private Hospital Toowoomba in Sydney CBD NSW is seeking an experienced Switchboard Receptionist to welcome patients and callers, support urgent responses, and maintain smooth hospital communications. You will manage rosters, directories and admin systems while delivering compassionate service.

Join a renowned health network with opportunities for professional growth and exposure to cutting-edge programs across specialty areas within the hospital precinct.

Qualifications

• Switchboard/contact centre or receptionist experience is highly regarded.
• Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide patient service.

Responsibilities

• Be the friendly, professional voice and face of St Vincent’s Hospital for patients, staff and the public over the phone.
• Respond confidently in emergencies and liaise with Security and Mental Health Crisis Team as needed.
• Provide compassionate support to callers in distress, including issues with drugs, alcohol or mental health.
• Keep Switchboard operations running by managing rosters, directories and admin systems.
• Work a 7-day rotating roster with a focus on Sacred Heart Receptionist duties (7:00 am – 8:30 pm).

Skills

Switchboard experience

Receptionist experience

Call handling

Communication skills

Job description

St Vincent's Private Hospital Toowoomba in Sydney CBD NSW is seeking an experienced Switchboard Receptionist to welcome patients and callers, support urgent responses, and maintain smooth hospital communications. You will manage rosters, directories and admin systems while delivering compassionate service.

Join a renowned health network with opportunities for professional growth and exposure to cutting-edge programs across specialty areas within the hospital precinct.