Home Claims Assessor & Repairs Lead

Budget Direct; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Budget Direct is seeking a Home Assessor to inspect and report on damage to domestic insured properties, determine repair methods, and provide a clear scope of work for authorisation. You will collaborate with A&G’s panel of builders to ensure timely, high-quality repairs at a fair price.

The role involves attending sites in person or virtually, validating damage, and guiding customers through outcomes, coverage and processes. A strong customer focus and safety culture are essential.

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction; Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders; Insurance experience preferred, but not essential.

Responsibilities

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and apply PDS coverage appropriately.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle regarding coverage and timeframes.
• Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements.
• Prepare detailed reports for internal and external stakeholders.
• Identify/manage claim risks and authorise Make Safe & Restoration works.
• Escalate vulnerable customer or financial hardship matters promptly.
• Maintain a strong safety and risk culture on-site.
• Use industry knowledge and A&G tools to prepare and review repair scopes and claim reserves.
• Update stakeholders through large loss meetings and claim system reserves.
• Ensure repair methodology aligns with PDS coverage.
• Engage and interpret specialist reports to support scope creation.
• Negotiate sustainable and competitive repair costs with suppliers and customers in line with PDS and industry standards.
• Assist internal stakeholders with enquiries regarding contents, temporary accommodation and cash settlements.
• Manage end-to-end repairs with a strong customer focus and milestone engagement.
• Oversee repair scope, defects, cost variations and payment approvals.
• Complete final repair audits and address defects, concerns or supplier performance issues.

Skills

Time management

Organisational skills

Communication skills

Builder management

Relationship building

Conflict resolution

Education

Construction qualification

Job description

Budget Direct is seeking a Home Assessor to inspect and report on damage to domestic insured properties, determine repair methods, and provide a clear scope of work for authorisation. You will collaborate with A&G’s panel of builders to ensure timely, high-quality repairs at a fair price.

The role involves attending sites in person or virtually, validating damage, and guiding customers through outcomes, coverage and processes. A strong customer focus and safety culture are essential.