Home Claims Assessor & Repair Scope Lead

Auto & General Insurance; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Professional development

Wellbeing support

On-site events

Job summary

Auto & General Insurance Brisbane is seeking a Home Assessor to inspect and report on damage to domestic properties, determine best repair methods and provide scopes for approvals. You will work with our panel of builders to ensure timely, quality repairs at fair prices.

You’ll access damage on-site or virtually, validate costs, explain coverage, and manage communications throughout the claim lifecycle. The role emphasizes safety, risk, and delivering excellent customer service.

Qualifications

• Experience in managing quality building work and producing accurate scopes of works.
• Strong time management and organisational skills.
• Excellent communication and conflict resolution abilities.
• Experience coaching and appraising builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Validate damage and repair costs at customer sites or from reports.
• Determine causation and apply PDS coverage.
• Explain assessment outcomes, coverage, and repair processes to customers.
• Maintain communication throughout the claim lifecycle.
• Prepare detailed reports for internal and external stakeholders.
• Negotiate sustainable repair costs with suppliers and customers.
• Manage end-to-end repairs with a strong customer focus.
• Close out repairs with audits and address defects.

Skills

Building project management

Customer-focused communication

Time management

Negotiation with suppliers

Relationship building with builders

Education

Construction qualification or 5+ years in Construction/Insurance Assessing

Job description

Auto & General Insurance Brisbane is seeking a Home Assessor to inspect and report on damage to domestic properties, determine best repair methods and provide scopes for approvals. You will work with our panel of builders to ensure timely, quality repairs at fair prices.

You’ll access damage on-site or virtually, validate costs, explain coverage, and manage communications throughout the claim lifecycle. The role emphasizes safety, risk, and delivering excellent customer service.