Desktop Home Assessor

Troocoo Pty; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Troocoo Pty is seeking an experienced Home Assessor to join our growing team in the insurance and claims industry. The role involves attending residential properties to assess building damage, preparing accurate damage reports and Scopes of Work, and managing claims end-to-end with a focus on quality customer service.

A background in building, construction or property repairs is preferred, with strong communication, negotiation and problem‑solving skills, plus comfort with technology and virtual

Qualifications

• Experience in building, construction, property repairs or insurance assessing.
• Understanding of building damage, repair methods and construction processes.
• Experience preparing or reviewing Scopes of Work and validating costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management.
• Strong organisational skills and ability to manage priorities and meet deadlines.
• Customer-focused with problem-solving and conflict resolution.
• Comfort with technology and virtual assessment tools.
• Trade experience is highly regarded; insurance experience is advantageous but not essential.

Responsibilities

• Attend residential properties to assess building damage from insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate with repairers.
• Determine appropriate repair methods balancing quality, cost and customer expectations.
• Manage claims end-to-end, coordinating assessments, repairs and finalisation.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress to meet timeframes and quality standards.
• Conduct customer satisfaction and quality assurance checks.
• Ensure compliance with industry standards, policies and procedures.
• Travel to customer sites as required, with potential interstate travel during major weather events.

Skills

Building/Construction experience

Damage assessment/repair methods

Scopes of Work preparation

Repair cost validation

Materials & costs familiarity

Communication/negotiation

Organisational skills

Customer-focused/problem solving

Tech savviness/virtual assessment

Trade experience

Insurance assessment (advantageous)

Job description

We’re seeking an experienced Home Assessor to join a growing team within the insurance and claims industry.

This is an excellent opportunity for someone with a background in building, construction or property repairs who enjoys being hands‑on, solving problems and managing claims through to completion while delivering exceptional customer service.

The Role

• Attend residential properties to assess building damage resulting from insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders’ scopes, validate repair costs and negotiate outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage claims end-to-end, coordinating assessments, repairs and finalisation.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress to ensure work is completed within agreed timeframes and quality standards.
• Conduct customer satisfaction and quality assurance checks.
• Ensure compliance with relevant industry standards, policies and procedures.
• Travel to customer sites as required, with potential interstate travel during major weather events.

About You

• Experience in building, construction, property repairs or insurance assessing.
• A strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• A customer‑focused approach with strong problem‑solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded, and insurance experience is advantageous but not essential.

The Benefits

• Ongoing training and development opportunities.
• A fully maintained vehicle and technology to support you in the role.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• Opportunities to be part of a collaborative, supportive team.

If you have a building or construction background and enjoy working with customers to deliver quality repair outcomes, we’d love to hear from you.