Home Claims Inspector & Repair Coordinator

Auto & General; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Paid parental leave

Learning & development

Job summary

Auto & General is seeking a Home Assessor who will inspect domestic properties, determine repair scopes, and work with our builder panel to ensure timely, high-quality repairs at fair prices. You’ll review damage, explain coverage and approvals, and manage the claim lifecycle from assessment to completion.

The role demands strong construction or insurance assessing experience, excellent time management, and the ability to liaise effectively with customers and builders.

Qualifications

• Experience in managing quality building work and producing accurate scopes of works.
• 5+ years in construction or insurance assessing or related field.
• Qualification in construction is preferred or required.
• Excellent time management and strong communication skills.

Responsibilities

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and ensure coverage aligns with PDS requirements.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle and with stakeholders.
• Prepare detailed reports for internal and external stakeholders.
• Manage end-to-end repairs with a customer-focused approach and milestones.

Skills

Building project management

Time management

Communication

Builder liaison

Insurance knowledge

Education

Construction qualification

Tools

Claims software

Inspection tools

Job description

Auto & General is seeking a Home Assessor who will inspect domestic properties, determine repair scopes, and work with our builder panel to ensure timely, high-quality repairs at fair prices. You’ll review damage, explain coverage and approvals, and manage the claim lifecycle from assessment to completion.

The role demands strong construction or insurance assessing experience, excellent time management, and the ability to liaise effectively with customers and builders.