Field Home Assessor: Damage Reporting & Repairs Lead

Auto & General; Wallan; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Be rewarded

Options for leave

Grow with us

Give back

Take care of yourself

Celebrate the wins

Save money

Job summary

Auto & General is expanding its Home Assessing team across Melbourne, offering roles that involve inspecting damages, outlining scopes of works, and advising on best repair methods in collaboration with our panel of builders and internal claims staff.

As a Home Assessor you will travel to client properties, report findings, and support claims with accurate, timely input. Training, a mobile phone, a company vehicle, and a tablet are provided.

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Strong understanding of building methodology.
• Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties, in line with policy coverage
• Providing accurate Scopes of Works for rectification works to be carried out on insurable events
• Claims support - Review expert reports, provide technical advice and recommendations on policy coverage to our claims team
• Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
• Determining and advising on the overall best method of repair of the building
• Adhering to the company values and high customer service expectations
• Customer satisfaction checks in relation to building repairs
• Project Coordination and Management on complex / large loss claims
• To achieve consistent adherence to key performance measures (KPI)
• Compliance with statutory and industry and company requirements
• Interstate travel may be required for CAT events

Skills

Quality building work

Building methodology

Scopes of works

Time management

Communication skills

Coaching builders

Building relationships

Insurance experience

Job description

Auto & General is expanding its Home Assessing team across Melbourne, offering roles that involve inspecting damages, outlining scopes of works, and advising on best repair methods in collaboration with our panel of builders and internal claims staff.

As a Home Assessor you will travel to client properties, report findings, and support claims with accurate, timely input. Training, a mobile phone, a company vehicle, and a tablet are provided.