Home Claims Assessor: Repair & Scope Lead

Auto-; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Paid parental leave

Additional leave purchase

Learning & development

A&G Difference program

Wellbeing support

On-site events

Insurance discounts

Rewards Gateway access

Job summary

Auto & General is hiring a Home Assessor to inspect domestic properties, validate damage, and provide repair scopes for claims authorization in Brisbane. You will work with A&G’s builder panel to ensure timely, high-quality repairs at fair costs.

The role emphasizes safety, customer communication, and end-to-end project management, with experience in construction or insurance assessing preferred.

Qualifications

• Experience managing building work and delivering accurate scopes.
• Strong time management and organisation required.
• Excellent communication and conflict-resolution abilities.
• Proven ability to coach and manage builders.
• Insurance or construction assessing experience is preferred.

Responsibilities

• Attend sites or review reports to validate damage and repair costs.
• Determine causation and apply coverage correctly.
• Explain assessment outcomes, coverage and repair processes to customers.
• Maintain communication throughout the claim lifecycle.
• Prepare detailed reports for stakeholders and review repair scopes.
• Negotiate repair costs with suppliers and customers.
• Manage end-to-end repairs with a customer-focused approach.
• Oversee scope, defects, cost variations and payments.
• Address defects or supplier performance issues in audits.

Skills

Time management

Organisational skills

Communication skills

Conflict resolution

Builder relationship management

Education

Construction qualification

Job description

Auto & General is hiring a Home Assessor to inspect domestic properties, validate damage, and provide repair scopes for claims authorization in Brisbane. You will work with A&G’s builder panel to ensure timely, high-quality repairs at fair costs.

The role emphasizes safety, customer communication, and end-to-end project management, with experience in construction or insurance assessing preferred.