Home Claims Assessor - Flexible, Impactful Role

Royal Automobile Club of WA Inc.; Western Australia; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary plus superann

Motor vehicle, mobile phone and laptop

Comprehensive training, onboarding and

Flexible work arrangements

Job summary

Royal Automobile Club of WA Inc. in West Perth is seeking a Home Assessor to join RAC Insurance on a full-time permanent basis.

You will assess home and contents claims on site, coordinate with members, repairers and third parties, and ensure cost-effective settlements. The role requires experience in home building repairs or insurance, knowledge of building codes, strong communication, and a valid drivers license.

Qualifications

• Experience in home building repairs or insurance builder is highly desirable.
• Ability to scope home building damage and repair methodology.
• An understanding of general insurance as it applies to home building claims is desirable.
• Extensive knowledge of residential building codes and property repair processes.
• Strong customer service, negotiation and communication skills.
• Demonstrated analytical and problem-solving skills.
• Flexibility and enthusiasm in a professional work environment.
• Must have a current and unrestricted drivers license.
• Relevant trade qualifications in building and construction or relevant trade background is desirable.

Responsibilities

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

Skills

Experience in home building repairs or

Scope home building damage

General insurance knowledge

Residential building codes knowledge

Customer service

Negotiation

Analytical problem-solving

Drivers license

Trade qualifications in building

Education

Relevant trade background

Job description

Royal Automobile Club of WA Inc. in West Perth is seeking a Home Assessor to join RAC Insurance on a full-time permanent basis.

You will assess home and contents claims on site, coordinate with members, repairers and third parties, and ensure cost-effective settlements. The role requires experience in home building repairs or insurance, knowledge of building codes, strong communication, and a valid drivers license.