Motor Assessor

26RACIA RAC Insurance Pty Limited; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

26RACIA RAC Insurance Pty Limited is seeking Motor Assessors for the Perth Metro area. Use your panel beating or spray painting experience and customer service skills to assess motor vehicles and negotiate settlements with RAC, members and repairers.

You will identify damage, compile accurate reports, and advise on settlement decisions while maintaining high standards and adherence to industry codes. A current driver’s license and a commitment to member-centric service are essential.

Qualifications

• Relevant trade qualifications in Panel Beating or Spray Painting.
• Hands-on experience as a Panel Beater or Spray Painter.
• Quoting or estimating experience within the smash repair industry is desirable.
• Current and unrestricted driver's license is required.
• Strong customer service and communication skills.

Responsibilities

• Assess damaged motor vehicles and caravans and determine damage costs.
• Recommend cost-effective claim settlement methods per policy and specs.
• Provide repair management to meet service and cost targets.
• Inspect vehicles and compile reports on damage and condition.
• Review assessment reports to validate quantum and settlement decisions.
• Adhere to the Motor Vehicle Insurance and Repair Industry Code of Conduct.
• Deliver exceptional customer service to RAC members and stakeholders.

Skills

Customer service

Communication

Problem solving

Flexibility

Driver's license

Negotiation

Education

Panel Beating or Spray Painting trade qualifications

Job description

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for your members and deliver on our purpose to be "The driving force for a better WA." Due to internal promotions, RAC's Motor Assessing team have opportunities available for Motor Assessors to join us within the Perth Metro area. This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.

What will you be doing?

• Assess damaged motor vehicles and caravans and determine damage costs Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
• Provide consistent and efficient repair management practices within measured service and cost targets.
• Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition.
• Advise and review assessment reports to validate assessment of quantum position and settlement decisions.
• Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct.
• Provide exceptional customer service to RAC's members and stakeholders.
• Overcome objections and handle disputes and complaints at first point of contact

What are we looking for?

• Relevant trade qualifications in Panel Beating or Spray Painting
• Hands on experience as a Panel Beater or Spray Painter
• Strong customer service and communication skills
• Demonstrated problem-solving skills
• Flexibility and enthusiasm in a professional work environment
• Must have a current and unrestricted drivers license
• Quoting or estimating experience within the smash repair industry is desirable
• Commitment to putting members at the centre of everything you do

What can we offer you?

• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
• Training and development to set you up for success in your role
• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

At RAC we don't have shareholders.

That means we reinvest our profits for the better of your members and our State.

Our Purpose is to be the driving force for a better WA.

Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer.

We continue to build an inclusive workplace where we respect and celebrate differences.

We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [e-mail]