Home Assessor

Rac Wa; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + superannunu

Motor vehicle, mobile phone & laptop

Comprehensive training and career dev.

Flexible work arrangements and Wellbe

Community engagement and volunteering

Roadside Assistance and RAC discounts

Job summary

RAC Insurance in Western Australia is seeking a Home Assessor to join our Home Claims team on a full-time, permanent basis. You will assess home and contents claims on site, coordinating with service providers to ensure cost-effective repairs and settlements.

You will report to the Team Manager Home Assessing and manage a caseload, liaising with members, repairers, suppliers, and third parties to finalise settlements. A relevant trade background and strong communication are valued.

Qualifications

• Experience managing home building repairs or with an insurance builder is highly desirable.
• Ability to scope home building damage and repair methodology.
• Understanding of general insurance as it applies to home building claims is desirable.
• Extensive knowledge of residential building codes and property repair processes.
• Current and unrestricted driver's license.

Responsibilities

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

Skills

Customer service

Negotiation

Communication

Analytical thinking

Problem-solving

Adaptability

Education

Trade qualifications in building and construction

Job description

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We have an opportunity to join our Home Claims team at RAC Insurance as a Home Assessor on a Full Time, Permanent basis.

Reporting to the Team Manager Home Assessing, you will be responsible for assessing home and contents claims on site, while ensuring services and repairs by service providers are cost effective and efficiently utilised.

You will be joining a well-established team of professionals in a supportive and flexible working environment.

What will you be doing?

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

What are we looking for in you?

• Demonstrated experience managing home building repairs or with an insurance builder is highly desirable.
• Ability to scope home building damage and repair methodology.
• An understanding of general insurance as it applies to home building claims is desirable.
• Extensive knowledge of residential building codes and property repair processes.
• Strong customer service, negotiation and communication skills.
• Demonstrated analytical and problem-solving skills.
• Flexibility and enthusiasm in a professional work environment.
• Must have a current and unrestricted drivers license.
• Relevant trade qualifications in building and construction or relevant trade background is desirable.

What can we offer you?

• A competitive base salary plus superannuation
• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
• Comprehensive training, onboarding and career development opportunities
• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications Close Friday 27th November 2026.

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