Home Claims Specialist - On-site & Flexible Growth

Rac Wa; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + superannunu

Motor vehicle, mobile phone & laptop

Comprehensive training and career dev.

Flexible work arrangements and Wellbe

Community engagement and volunteering

Roadside Assistance and RAC discounts

Job summary

RAC Insurance in Western Australia is seeking a Home Assessor to join our Home Claims team on a full-time, permanent basis. You will assess home and contents claims on site, coordinating with service providers to ensure cost-effective repairs and settlements.

You will report to the Team Manager Home Assessing and manage a caseload, liaising with members, repairers, suppliers, and third parties to finalise settlements. A relevant trade background and strong communication are valued.

Qualifications

• Experience managing home building repairs or with an insurance builder is highly desirable.
• Ability to scope home building damage and repair methodology.
• Understanding of general insurance as it applies to home building claims is desirable.
• Extensive knowledge of residential building codes and property repair processes.
• Current and unrestricted driver's license.

Responsibilities

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

Skills

Customer service

Negotiation

Communication

Analytical thinking

Problem-solving

Adaptability

Education

Trade qualifications in building and construction

Job description

RAC Insurance in Western Australia is seeking a Home Assessor to join our Home Claims team on a full-time, permanent basis. You will assess home and contents claims on site, coordinating with service providers to ensure cost-effective repairs and settlements.

You will report to the Team Manager Home Assessing and manage a caseload, liaising with members, repairers, suppliers, and third parties to finalise settlements. A relevant trade background and strong communication are valued.