Home Care Coordination Lead

Mecwacare; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging up to $15,900

Meals card up to $2,700

Discounted Medibank Health Insurance

Career progression opportunities

Board scholarships and employee awards

Employee Assistance Program

Descripción de la vacante

Mecwacare in Melbourne's Westmeadows office is seeking a hands-on Coordination Team Lead for Home Care Services. You will oversee office operations, staff recruitment, support and coordination to ensure reliable, responsive service across the North West Metro region.

Reporting to the Centre Manager, you will investigate incidents, feedback and complaints, turning insights into practical improvements that strengthen service delivery and staff utilisation.

Formación

• Advanced rostering capability including block rostering and rostering in advance.
• Strong customer service mindset and the ability to resolve issues constructively.
• High-level problem-solving, investigation and analytical skills.
• A track record of improving team performance through continuous improvement.
• The ability to identify and support workforce development opportunities.
• Initiative, attention to detail and personal accountability.
• Ability to build trusted professional relationships with a broad range of stakeholders.
• Experience conducting investigations and preparing reports.
• Confidence using the Microsoft Office suite.
• Previous experience with Carelink+.

Responsabilidades

• Oversee office operations, staff recruitment, support and coordination.
• Conduct initial investigations into incidents, feedback and complaints.
• Turn insights into practical improvements that strengthen service delivery and staff utilisation.

Conocimientos

Advanced rostering

Customer service

Problem solving

Continuous improvement

Workforce development

Attention to detail

Stakeholder relationships

Investigations

Microsoft Office

Carelink+

Herramientas

Carelink+

Microsoft Office

Descripción del empleo

Mecwacare in Melbourne's Westmeadows office is seeking a hands-on Coordination Team Lead for Home Care Services. You will oversee office operations, staff recruitment, support and coordination to ensure reliable, responsive service across the North West Metro region.

Reporting to the Centre Manager, you will investigate incidents, feedback and complaints, turning insights into practical improvements that strengthen service delivery and staff utilisation.