Client Coordinator - Aged Care

Mecwacare; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Meals card

Employee assistance program

Awards & recognition

Job summary

mecwacare is seeking a Client Coordinator in Malvern to join our Client Service Centre. You will be the welcoming first point of contact for new and prospective clients, guiding them through their care journey from enquiry to onboarding, while coordinating intake and handovers with operational teams.

You will use strong communication and relationship-building skills to provide accurate information on services, funding and care options, working in a hybrid environment with two days at home per

Qualifications

• Experience in customer service and ideally aged care, community services, health or a related sector.
• Strong communication, relationship management and organisational skills.

Responsibilities

• Provide a welcoming and supportive first point of contact for new and prospective clients, their families and referral partners.
• Manage inbound enquiries and proactively follow up prospective clients.
• Guide clients through their care journey from initial enquiry and assessment through onboarding and service commencement.
• Coordinate client intake and handovers and build relationships with referral partners.
• Provide accurate information about services, eligibility, funding and care options.

Skills

Customer service

Sales

Relationship management

Communication

Multitasking

Driver's licence

Tools

Microsoft Office

Client management systems

Job description

• Malvern | Hybrid role (2 days at home)
• Multiple Full – Time Ongoing Positions available
• Generous non-for-profit Salary Packaging – increase take home pay!

The role:

In this important role as a Client Coordinator at mecwacare, you will be a key member of the Client Service Centre, providing a welcoming and supportive first point of contact for new and prospective clients, their families and referral partners. You will manage inbound enquiries and proactively follow up prospective clients, guiding them through their care journey from initial enquiry and assessment through to onboarding and service commencement. Working closely with operational teams, you will provide accurate information about services, eligibility, funding and care options, coordinate client intake and handovers, and build strong relationships with referral partners. You will also contribute to organisational growth while ensuring every client receives a positive, seamless and person-centred experience.

About you:

You are a compassionate, proactive and highly organised professional who is driven by our organisational values and passionate about supporting older people and their families to navigate their care options with confidence. You take pride in delivering exceptional customer service, building trusted relationships and providing clear and accurate information in a professional and supportive manner. You will bring experience in customer service and ideally aged care, community services, health or a related sector, along with strong communication, relationship management and organisational skills. With the ability to manage multiple priorities and work both independently and collaboratively, you are motivated by creating positive client experiences, developing strong referral relationships and helping people identify the care and services that best meet their needs.

What you bring:

• Demonstrated experience in a customer service and the ability to sell services to prospective clients.
• Experience working in aged care, community services, health or a related sector.
• Strong interpersonal and communication skills with the ability to engage effectively with clients, families and stakeholders.
• Ability to manage multiple enquiries and priorities in a fast-paced environment.
• High level attention to detail and strong organisational skills.
• Demonstrated ability to work both autonomously and collaboratively within a team environment.
• Sound understanding of aged care services, funding models or client pathways (or ability to quickly develop this knowledge).
• Proficiency in Microsoft Office applications and client management systems.
• Current Victorian Driver’s Licence.

Desirable Criteria:

• Bilingual, or ability to speak multiple languages.
• Knowledge of My Aged Care systems and processes.
• Experience coordinating client onboarding or service intake processes.
• Experience engaging with referral networks such as hospitals, ACAS, allied health providers or community services.
• Understanding of aged care legislation, funding models and consumer directed care principles.

Why work for us? Be part of work that truly makes a meaningful difference.

mecwacareis a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4300 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguisticbackgrounds, as well as Aboriginal and Torres Strait Islanders.

What do we offer?

• Work Life Balance and Hybrid Flexible Working.
• Not for profit Salary Packaging benefit up to $15,900 and Meals Card up to $2,700.
• Employee Assistance Program alongside awards and recognition
• Range of other benefits and discounts.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.