Team Leader

Mecwacare; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Meals card up to $2,700

Discounted Medibank Health Insurance

Career progression opportunities

Board scholarships and employee awards

Employee Assistance Program

Job summary

Mecwacare in Melbourne's Westmeadows office is seeking a hands-on Coordination Team Lead for Home Care Services. You will oversee office operations, staff recruitment, support and coordination to ensure reliable, responsive service across the North West Metro region.

Reporting to the Centre Manager, you will investigate incidents, feedback and complaints, turning insights into practical improvements that strengthen service delivery and staff utilisation.

Qualifications

• Advanced rostering capability including block rostering and rostering in advance.
• Strong customer service mindset and the ability to resolve issues constructively.
• High-level problem-solving, investigation and analytical skills.
• A track record of improving team performance through continuous improvement.
• The ability to identify and support workforce development opportunities.
• Initiative, attention to detail and personal accountability.
• Ability to build trusted professional relationships with a broad range of stakeholders.
• Experience conducting investigations and preparing reports.
• Confidence using the Microsoft Office suite.
• Previous experience with Carelink+.

Responsibilities

• Oversee office operations, staff recruitment, support and coordination.
• Conduct initial investigations into incidents, feedback and complaints.
• Turn insights into practical improvements that strengthen service delivery and staff utilisation.

Skills

Advanced rostering

Customer service

Problem solving

Continuous improvement

Workforce development

Attention to detail

Stakeholder relationships

Investigations

Microsoft Office

Carelink+

Tools

Carelink+

Microsoft Office

Job description

At Mecwacare,you will lead the coordination team that helps Home Care Services at our Westmeadowsoffice run smoothly and ensures clients receive reliable, responsive support. Reporting to the Centre Manager, North West Metro, you will be trusted to guide people, solve problems and improve the way services are delivered across the region.

This is a hands-on opportunity to oversee office operations, staff recruitment, support and coordination; conduct initial investigations into incidents, feedback and complaints; and turn insights into practical improvements that strengthen service delivery, staff utilisation and retention.

What you will bring

• Advanced rostering capability—including block rostering and rostering in advance—and the confidence to coordinate staff, services and clients.
• A strong customer service mindset and the ability to resolve issues constructively.
• High-level problem-solving, investigation and analytical skills.
• A track record of improving team performance through continuous improvement.
• The ability to identify and support workforce development opportunities.
• Initiative, attention to detail and personal accountability.
• The ability to build trusted professional relationships with a broad range of internal and external stakeholders.
• Experience conducting investigations and preparing reports.
• Confidence using the Microsoft Office suite.
• Previous experience with Carelink+.

• Advanced rostering capability—including block rostering and rostering in advance—and the confidence to coordinate staff, services and clients.
• A strong customer service mindset and the ability to resolve issues constructively.
• High-level problem-solving, investigation and analytical skills.
• A track record of improving team performance through continuous improvement.
• The ability to identify and support workforce development opportunities.
• Initiative, attention to detail and personal accountability.
• The ability to build trusted professional relationships with a broad range of internal and external stakeholders.
• Experience conducting investigations and preparing reports.
• Confidence using the Microsoft Office suite.
• Previous experience with Carelink+.

Even better if you have

• Experience in a similar role.
• Knowledge of, and experience in, the Community Care sector.
• Knowledge of CHSP and HACC guidelines, and the My Aged Care Portal.

What is in it for you?

• Build your skills through training and development opportunities.
• Make the most of full salary packaging of up to $15,900, plus a meals card of up to $2,700.
• Access to discounted Medibank Health Insurance
• Explore genuine career progression opportunities.
• Be recognised through Board scholarships and employee awards.
• Access confidential support through our Employee Assistance Program.

MecwaCare is a leading not-for-profit organisation that has been supporting Victorians for more than 65 years.

We began with a simple belief that older people in our community deserve care, dignity and a place to belong. Founded by a group of neighbourhood volunteers in 1959, we continue to build on that same spirit of connection and care.

Today, we are privileged to support 20,000 Victorians through our residential aged care homes, retirement villages, home care and community services.

Our people are what makes us who we are, and we proudly represent more than 70 nationalities across our workforce of more than 4,300 employees and 500 volunteers.

As a purpose led organisation, we reinvest in our services to strengthen, grow and innovate, ensuring we continue to put people first, today and for generations to come.

We do not accept applications via email.Please note we are unable to offer visa sponsorship and recruitment agencies need not to reach out. All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

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