Impactful Community Home Care Coordinator

Mercy Health; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Mercy Health is seeking an experienced Service Coordinator for our North West Office in Keon Park. You will coordinate the rostering and support of Home Care Workers to ensure timely, accurate service delivery and client satisfaction.

You will work closely with care advisors and partner agencies, leveraging rostering systems and Microsoft Office to maintain smooth operations. A Certificate III in Individual Support or equivalent is preferred, with NDIS/Police checks required.

Qualifications

• Certificate III in Individual Support or equivalent.
• Experience with rostering systems.
• Experience with client management systems and Microsoft Office.
• NDIS Worker Screening Check Clearance OR Police Check.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate rostering and rostering of Home Care Workers to ensure the right service is delivered.
• Collaborate with care advisors, referral agencies and service providers.
• Ensure the right employee is rostered to the right client at the right time.

Skills

Rostering systems

Client management

Microsoft Office

Customer service

Communication skills

NDIS/Police check

Education

Certificate III in Individual Support or equivalent

Tools

Carelink+

Job description

Mercy Health is seeking an experienced Service Coordinator for our North West Office in Keon Park. You will coordinate the rostering and support of Home Care Workers to ensure timely, accurate service delivery and client satisfaction.

You will work closely with care advisors and partner agencies, leveraging rostering systems and Microsoft Office to maintain smooth operations. A Certificate III in Individual Support or equivalent is preferred, with NDIS/Police checks required.