State Manager - Home Assessing

SMAART Recruitment; Melbourne; On-site; AUD 135,000 - 165,000; Full time

Job summary

SMAART Recruitment in Melbourne is seeking an experienced State Manager - Home Assessing to lead an established assessing function during a period of change and growth. You'll oversee approximately 25 staff across three On-Road Assessing teams, with three Team Leaders, and drive a culture of accountability.

Reporting to the General Manager, you will ensure performance, compliance and service standards while working closely with stakeholders.

Qualifications

• Construction and insurance building experience is non-negotiable.
• Experience with insurers, insurance builders or restoration businesses is preferred.
• Understanding home assessing, building repair and weather-event scenarios is essential.

Responsibilities

• Lead, coach and develop three Team Leaders and ~25 staff.
• Drive a cultural reset with clear expectations and accountability.
• Monitor operational, customer and commercial performance.
• Develop leadership capability and identify future talent.
• Act as escalation point for complex matters and disputes.
• Collaborate with Claims, Commercial and broader operations.
• Identify trends, risks and opportunities across assessing and repair.
• Lead change and continuous improvement initiatives.

Skills

Leadership

People management

Data-driven

Stakeholder engagement

Job description

We are recruiting an experienced State Manager - Home Assessing to lead an established assessing function during an important period of change and continued growth.

You'll lead approximately 25 people across three On-Road Assessing teams, supported by three Team Leaders. The team is predominantly Melbourne based and has experienced leadership change over the past 12 months, creating a genuine opportunity for someone to come in, reset expectations and build a strong, accountable and positive culture.

The organisation continues to grow year on year and has an excellent track record of developing its people. For someone ambitious, there is significant opportunity to grow beyond this position into broader leadership roles across the business.

About the Role:

Reporting to the General Manager, you'll take responsibility for the performance, leadership and development of the Home Assessing function.

You'll work closely with your Team Leaders to create a highly engaged, technically capable and customer-focused team, while ensuring performance, compliance and service standards are consistently achieved.

• Leading, coaching and developing three Team Leaders and an overall team of approximately 25
• Driving a positive cultural reset and creating clear expectations and accountability
• Monitoring operational, customer and commercial performance
• Developing leadership capability and identifying future talent within the team
• Acting as an escalation point for complex matters and disputes
• Working closely with Claims, Commercial and broader operational stakeholders
• Identifying trends, risks and opportunities across assessing and building repair
• Leading change and continuous improvement initiatives

While you'll lead On-Road Assessing teams, this is predominantly an office-based leadership role. It is highly operational, administrative and systems driven, so you'll need to be comfortable with data, reporting and technology alongside your construction expertise.

About You:

Construction and insurance building experience is non-negotiable. You'll ideally come from an insurer, insurance builder, restoration business or similar environment and understand the complexities of home assessing, building repair and major weather events.

You could be an emerging leader who is sharp, ambitious and data driven, with the capability to step into a broader management role. Alternatively, you may bring significant industry experience and be looking for an opportunity where you can use that knowledge to influence and develop a team.

Most importantly, you'll be an influential and credible leader who can earn the respect of an experienced team. You'll be comfortable having difficult conversations, challenging existing practices and bringing people with you through change.

What's On Offer:

• Approximately $150,000 including superannuation
• Vehicle/car allowance and fuel benefits
• Annual performance incentives
• Additional leave, rewards and wellbeing benefits
• Genuine career progression within a growing organisation

The role can be based from Sunshine or Alphington.

While the broader organisation offers flexibility, this role requires someone who enjoys being visible and present with their team during core operating hours.