Hire & Fleet Coordinator (2IC to Branch Manager)

Master Hire Pty Ltd; Morayfield; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Team‑oriented workplace culture

Job summary

Master Hire Pty Ltd is seeking a positive, motivated Hire Coordinator for our Morayfield branch. You will coordinate the end-to-end hire process, ensuring a smooth experience from enquiry to delivery, collection and contract completion.

As 2IC to the Branch Manager, you’ll work with drivers, customer service assistants, mechanics and management to keep people, equipment and commitments on track in a fast-paced environment. Availability for rotating Saturday roster is required.

Qualifications

• Experience in equipment hire, logistics, transport coordination, or a similar customer-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organised with excellent attention to detail.
• Proficiency in Microsoft Office; experience with hire systems (Point of Rental, Baseplan) is advantageous.
• Current driver’s licence (mandatory).
• Availability to work occasionally on a rotating half-day Saturday roster.

Responsibilities

• Deliver exceptional customer service through prompt, professional communication across phone, email, and in person.
• Manage enquiries, bookings, payments, and hire contracts, ensuring accurate advice, seamless processing, and timely updates.
• Coordinate transport, equipment readiness, and servicing to ensure on-time deliveries and collections.
• Maintain accurate documentation, monitor overdue hires, and support account management to minimise risk and ensure compliance.
• Work closely with the Branch Manager and wider team to maximise fleet utilisation and keep branch operations running smoothly.

Skills

Customer service

Communication

Organisation

Problem-solving

Driver's licence

Tools

Microsoft Office

Hire systems (Point of Rental, Baseplan)

Job description

Master Hire Pty Ltd is seeking a positive, motivated Hire Coordinator for our Morayfield branch. You will coordinate the end-to-end hire process, ensuring a smooth experience from enquiry to delivery, collection and contract completion.

As 2IC to the Branch Manager, you’ll work with drivers, customer service assistants, mechanics and management to keep people, equipment and commitments on track in a fast-paced environment. Availability for rotating Saturday roster is required.