Branch Hire & Logistics Controller

Agrifutures; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training and licence support

Modern fleet and supported systems

Supportive team culture

Job summary

Sharp & Carter, partnering with a family-owned equipment hire business, is seeking a Hire Controller for their Western suburbs branch. This hands-on role connects Account Managers, the yard, the workshop, transport providers and customers to keep orders moving.

You will be a sharp, systems-minded operator with calm, solutions-focused handling of changing priorities, strong customer service, and experience with hire software. The role offers training and growth as the branch expands.

Qualifications

• Experience in equipment hire, construction, civil, logistics, transport or fleet coordination.
• Strong customer service skills and a confident phone manner.
• Good systems capability, Syrinx or similar hire software is highly regarded.
• High attention to detail with bookings, pricing and paperwork.

Responsibilities

• Monitor the orders inbox and process bookings sent through by Account Managers.
• Manage hire and off-hire requests by phone, email and in person.
• Prepare quotes, contracts, delivery dockets and return dockets.
• Maintain accurate customer and hire records in the hire management system.
• Coordinate transport providers for deliveries and pickups.
• Manage the daily run sheet for equipment going out, returning or awaiting collection.
• Liaise with the yard and workshop to confirm equipment is ready for dispatch.
• Support account setups, credit checks and customer payments.
• Keep customers updated and resolve issues quickly.
• Assist Business Development Managers with quotes and pricing.

Skills

Equipment hire

Customer service

Systems aptitude

Attention to detail

Prioritisation

Calm under pressure

Tools

Syrinx

Job description

Sharp & Carter, partnering with a family-owned equipment hire business, is seeking a Hire Controller for their Western suburbs branch. This hands-on role connects Account Managers, the yard, the workshop, transport providers and customers to keep orders moving.

You will be a sharp, systems-minded operator with calm, solutions-focused handling of changing priorities, strong customer service, and experience with hire software. The role offers training and growth as the branch expands.