Hire Controller — Customer Service & Scheduling Pro

Kennards Hire; City of Brisbane; On-site; AUD 75,000 - 83,000; Full time

Benefits offered by this job

All training and development

Profit share

Employee discounts on hire gear

Annual awards night

Team events and social gatherings

Job summary

Kennards Hire is hiring a Hire Controller in Brisbane. You will support customers over the phone and in-branch, coordinate hire contracts, and provide expert advice from our equipment range. You’ll be trained to deliver outstanding service and join a powered team focused on making customers’ jobs easy.

Join a family-owned company with training, development, profit-share potential, and opportunities across Australia and New Zealand. Weekend roster work is required on rotation.

Qualifications

• Successful applicants come from backgrounds such as customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• Previous experience in a customer service role is valued.
• Availability to work Saturdays on a rotating roster.
• Able to adapt to changing priorities and work with a team or autonomously.
• Time management and ability to plan ahead.

Responsibilities

• Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan' value.
• Assist customers over the phone using the reservation prompt script at the front desk.
• Create, update and finalise hire schedules
• Coordinate customer hire contracts and branch administration
• Make recommendations about complementary equipment or products.
• Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment
• Maintain knowledge of gear to help find the best solutions for customers.
• Process payments per hire schedules
• Open and close the branch as required
• Clean and maintain the branch showroom, yard and storage spaces

Skills

Customer service

Building & construction

Hospitality

Retail

Driver

Landscaping

Trade & maintenance

Job description

Kennards Hire is hiring a Hire Controller in Brisbane. You will support customers over the phone and in-branch, coordinate hire contracts, and provide expert advice from our equipment range. You’ll be trained to deliver outstanding service and join a powered team focused on making customers’ jobs easy.

Join a family-owned company with training, development, profit-share potential, and opportunities across Australia and New Zealand. Weekend roster work is required on rotation.