Hire Controller / Customer Service

Northside Machinery Hire; Narangba; On-site; AUD 45,000 - 55,000; Full time

Job summary

Northside Machinery Hire in Narangba is seeking a hands-on, customer service focused team member based at our Narangba yard. You will create hire agreements, invoice customers, arrange deliveries and collections, and provide sales support at the branch.

Key tasks include entering hire details, coordinating equipment movement, scheduling deliveries, and building strong customer relationships while upholding workplace health & safety standards.

Qualifications

• Experience in equipment hire or construction industry preferred.
• Proficient with computers and mobile devices.
• Team player with good communication skills.

Responsibilities

• Enter hire agreements and customer details into the system.
• Create invoices and manage payments.
• Coordinate and schedule deliveries and pickups.
• Provide face-to-face, telephone and online customer service.
• Close out hire contracts on return of equipment and issue invoices.

Skills

Computer Skills

Machinery knowledge

Positive attitude

People skills

Tools

POS software

Job description

This is a hands‑on position, customer service focussed role designed to work with our team. You will be based at Narangba yard.

The role is responsible for creating hire agreements, invoicing, arranging delivery and collection of equipment, telephone sales, and serving customers at the branch.

Specific tasks include:

• Entering hire agreements and customer details into the system


• Customer service – face to face - Telephone – online orders


• Coordinate and monitor incoming and outgoing equipment to ensure our high standards of service and that customer requirements are exceeded


• Scheduling Deliveries & Pickups


• Closing out hire contracts on return of equipment and invoicing customers


• Managing point‑of‑sale payments and entering hire control software


• Build trust and strong relationships with customers through friendly communication, advice and exceptional service


• Providing a Duty of Care to the Workplace Health & Safety to yourself, your co‑workers and visitors coming onto the premises

To be successful in this role, you will be a team player, competent using a computer and mobile devices, passionate about customer service, sales, and providing solutions to our customers.

Previous experience in equipment hire and/or construction industry is a must.

Ideally you will possess the following skills and attributes:

• Strong Computer Skills


• Understanding of machines, attachments, and Construction equipment


• Positive attitude and good people skills


• Friendly and able to develop personal relationships


• Passion for providing the highest level of customer service


• General problem‑solving skills, particularly with equipment functionality


• Excellent Organisational / Time Management Skills


• Experience working in a fast paced, busy work environment


• Ability to work autonomously to deadlines


• High attention to detail

Negotiable salary package for right applicant.