Hire Controller / Customer Service Officer

Flexihire; Caboolture; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Flexihire is seeking a Hire Controller / Customer Service Officer to join our Caboolture, QLD team. This full-time role sits at the heart of our operations, bridging customers with our hire services and handling hire requests and client interactions.

You will manage hire processes, provide excellent service via phone, email, and face-to-face contact, and maintain accurate records and CRM data. A strong team player with a proactive mindset will thrive here.

Formación

• Proven experience in customer service or client administration roles.
• Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Responsabilidades

• Processing and managing hire requests from clients, ensuring accuracy and timely completion
• Providing exceptional customer service to clients through phone, email and face-to-face interactions
• Maintaining detailed records and documentation related to hire transactions and customer communications
• Coordinating with internal teams to facilitate smooth hire operations and resolve customer queries
• Responding to customer enquiries and complaints in a professional and timely manner
• Managing administrative tasks including scheduling, invoicing support and data entry
• Updating and maintaining customer databases and CRM systems
• Supporting the sales team with client information and administrative support as required
• Contributing to the improvement of processes and procedures to enhance customer experience

Descripción del empleo

Flexihire is seeking a Hire Controller / Customer Service Officer to join our growing team in Caboolture, QLD. This is a full-time position that sits at the heart of our business operations, bridging the gap between our customers and our hiring services. You will play a vital role in ensuring our clients receive exceptional service whilst managing the administration of hire requests and customer interactions. This position offers the opportunity to develop your skills in a dynamic environment where you'll have a direct impact on customer satisfaction and business growth.

What you'll be doing

Processing and managing hire requests from clients, ensuring accuracy and timely completion

Providing exceptional customer service to clients through phone, email and face-to-face interactions

Maintaining detailed records and documentation related to hire transactions and customer communications

Coordinating with internal teams to facilitate smooth hire operations and resolve customer queries

Responding to customer enquiries and complaints in a professional and timely manner

Managing administrative tasks including scheduling, invoicing support and data entry

Updating and maintaining customer databases and CRM systems

Supporting the sales team with client information and administrative support as required

Contributing to the improvement of processes and procedures to enhance customer experience

What we're looking for

Proven experience in customer service or client administration roles

Strong organisational and time management skills with the ability to manage multiple tasks simultaneously

Excellent verbal and written communication skills

Proficiency in Microsoft Office applications

Ability to work independently and as part of a collaborative team

Problem-solving mindset with a customer-focused approach

Attention to detail and accuracy in administrative tasks

Professional demeanour and positive attitude

Preferred: Experience in the hire industry

What we offer

At Flexihire, we value our team members and are committed to providing a supportive working environment. We offer competitive remuneration, opportunities for professional development and the chance to grow your career within an expanding organisation. We foster a workplace culture that values collaboration, innovation and employee safety. We believe in recognising and rewarding the contributions of our staff and creating an inclusive workplace where everyone can succeed.

About us

Flexihire is a leading provider of hire and staffing solutions, dedicated to connecting clients with quality workforce services. We pride ourselves on delivering reliable, professional and customer-focused solutions that meet the diverse needs of our clients. Our mission is to provide seamless hiring experiences and build lasting partnerships with our customers. With a commitment to excellence, we continue to grow and expand our offerings in the dynamic staffing and hire industry.

If you are a detail-oriented, customer-focused professional with strong customer service skills, we would love to hear from you.

Inclusive Employment Statement

Flexihire is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under-represented groups to apply.