Helpdesk Pro - Fast-Paced Customer Service (6-Month FTC)

Direct Chemist Outlet Pty; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounts Hub

Job summary

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. This full-time, six-month fixed-term role supports our valued customer, Coles, with inbound and outbound calls, data capture and KPI-driven service delivery.

Ideal candidates will have 12 months experience on a helpdesk/call centre, exceptional customer service, and excellent written and verbal communication.

Qualifications

• 12 months experience working on a helpdesk/call centre— Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

Responsibilities

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and elevate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

Job description

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. This full-time, six-month fixed-term role supports our valued customer, Coles, with inbound and outbound calls, data capture and KPI-driven service delivery.

Ideal candidates will have 12 months experience on a helpdesk/call centre, exceptional customer service, and excellent written and verbal communication.