customer contract trainee

HR Partners; City of Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Randstad in Melbourne CBD is recruiting for a short-term Contact Centre Customer Service Representative to deliver frontline support on a one-month contract (October–November). The role is located in Melbourne CBD with full-time hours or casual shifts, offering a stepping stone into corporate call centre environments.

You will handle inbound/outbound inquiries, update records, and maintain a professional, customer-first approach, drawing on hospitality or retail experience.

Qualifications

• Background in hospitality or retail is required.
• Experience in customer-facing roles is advantageous.
• Strong verbal communication and active listening skills.

Responsibilities

• Handle inbound and/or outbound customer inquiries with professionalism and empathy.
• Update customer details and log interaction notes accurately in our system.
• Provide high-level service in a fast-paced team environment.
• Apply hospitality or retail experience to deliver a positive, customer-first experience.

Skills

Customer service

Communication

Job description

Are you looking to break into the call centre industry or gain valuable office-based customer service experience? If you have a background in Hospitality or Retail, we want to hear from you!

We are currently recruiting enthusiastic, customer-focused individuals for a short-term project running from October through November. Located conveniently in the Melbourne CBD, this is an ideal opportunity to transition your face-to-face communication skills into a professional corporate call centre environment.

Are you looking to break into the call centre industry or gain valuable office-based customer service experience? If you have a background in Hospitality or Retail, we want to hear from you!

We are currently recruiting enthusiastic, customer-focused individuals for a short-term project running from October through November. Located conveniently in the Melbourne CBD, this is an ideal opportunity to transition your face-to-face communication skills into a professional corporate call centre environment.

Customer Service Representative - Short-Term Contract (Melbourne CBD)

Position Overview

• Role: Contact Centre Customer Service Representative
• Contract Duration: 1 Month (October - November)
• Location: Melbourne CBD (easily accessible via public transport)
• Hours: Full-Time / Casual shifts available (Monday - Friday)

What You'll Do

• Handle inbound and/or outbound customer inquiries with professionalism and empathy.
• Update customer details and log interaction notes accurately in our system.
• Provide high-level service in a fast-paced team environment.
• Apply your hospitality or retail experience to deliver a positive, customer-first experience.

What We're Looking For

• Experience: Previous retail or hospitality background (baristas, floor staff, retail assistants, waitstaff, receptionists, etc.). No prior call centre experience required!
• Communication Skills: Clear, confident verbal communication and strong active listening skills.
• Tech Literacy: Comfortable using computers, navigating multiple software screens, and typing while talking.
• Availability: Full availability to commit to the 1-month contract.

Mandatory Requirements

• Police Check: Must have (or be willing to undergo) a clean National Police Check.
• Political Neutrality: Candidates must maintain strict political neutrality and have no active political affiliations, alignments, or memberships for the duration of this contract.
• Work Rights: Full working rights in Australia.

Why Apply?

• Foot in the Door: Get your foot in the door with a major client and build valuable industry connections.
• Future Opportunities: Potential for further contracts or ongoing opportunities down the track for top performers.
• Career Stepping Stone: Gain legitimate corporate call centre experience to boost your resume.
• Great Location: Work in a central Melbourne CBD office close to cafes, trains, and trams.
• Supportive Environment: On-the-job training and team support provided from Day 1.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.