Customer Care & Helpdesk Specialist — 6-Month FTC

City Fm; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free on-site parking

Discounts hub

Equal opportunity employer

Job summary

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. You''ll support Coles and customers from a modern on-site facility, on a rotating 7am–7pm roster for a 6-month fixed-term contract.

You will handle high-volume calls, resolve issues, capture accurate data and build rapport with internal and external customers. 12 months helpdesk/call centre experience is preferred, with on-site training provided.

Qualifications

• 12 months experience in a helpdesk or call centre (preferred).
• Strong customer service focus.
• Excellent written and verbal communication.
• Strong attention to detail.
• Willingness to complete 2 weeks on-site training.

Responsibilities

• Handle high volume inbound/outbound calls.
• Resolve and escalate customer issues.
• Accurate data capture and KPI adherence.
• Build rapport with customers and stakeholders.

Skills

Customer service

Communication skills

Attention to detail

Helpdesk experience

Call centre experience

Job description

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. You''ll support Coles and customers from a modern on-site facility, on a rotating 7am–7pm roster for a 6-month fixed-term contract.

You will handle high-volume calls, resolve issues, capture accurate data and build rapport with internal and external customers. 12 months helpdesk/call centre experience is preferred, with on-site training provided.