Experienced Pharmacy Assistant

Direct Chemist Outlet Pty; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounts Hub

Job summary

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. This full-time, six-month fixed-term role supports our valued customer, Coles, with inbound and outbound calls, data capture and KPI-driven service delivery.

Ideal candidates will have 12 months experience on a helpdesk/call centre, exceptional customer service, and excellent written and verbal communication.

Qualifications

• 12 months experience working on a helpdesk/call centre— Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

Responsibilities

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and elevate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

Job description

City FM Australia – Facilities Management

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. The opportunity: This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles. This is a Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team: Working within a custom designed modern building with free on-site secure parking. Supportive, fun and encouraging team earning above award wage. Career progression making use of our extensive learning and development program. Discounts Hub with exclusive discounts across major Australian retailers.

Your key responsibilities will include: Effectively manage a high volume of both inbound/outbound calls. Resolve, manage and elevate problems logged by our customers. Accurately capture data and work to realistic KPI’s. Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to: 12 months experience working on a helpdesk/call centre—Preferred. Exceptional customer service focus. Excellent communication skills, both written and verbal. Strong attention to detail.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.