Customer Service Representative - Short-Term Contract (Melbourne CBD)

OracleCMS Gold Coast; Melbourne; On-site; AUD 39,000 - 44,000; Full time

Job summary

OracleCMS Gold Coast in Melbourne CBD is seeking enthusiastic customer service enthusiasts for a short-term project running through November. This is an ideal entry point to transition hospitality or retail experience into a corporate call centre environment.

We offer full-time and casual shifts (Mon-Fri) with on-site work in a central location, convenient public transport. No prior call centre experience required; police check and Australian work rights are mandatory.

Qualifications

• Background in hospitality or retail is preferred.
• No prior call centre experience required.
• Must have full working rights in Australia and be willing to obtain a National Police Check.

Responsibilities

• Handle inbound and/or outbound customer inquiries with professionalism and empathy.
• Update customer details and log interaction notes accurately in our system.
• Provide high-level service in a fast-paced team environment.
• Apply hospitality or retail experience to deliver a positive, customer-first experience.

Skills

Hospitality background

Retail background

Active listening

Verbal communication

Job description

Are you looking to break into the call centre industry or gain valuable office-based customer service experience? If you have a background in Hospitality or Retail, we want to hear from you!

We are currently recruiting enthusiastic, customer-focused individuals for a short-term project running through November. Located conveniently in the Melbourne CBD, this is an ideal opportunity to transition your face-to-face communication skills into a professional corporate call centre environment.

Position Overview

Contract Duration: 1 Month (November)

Location: Melbourne CBD (easily accessible via public transport)

Hours: Full-Time / Casual shifts available (Monday - Friday)

What You'll Do

• Handle inbound and/or outbound customer inquiries with professionalism and empathy.
• Update customer details and log interaction notes accurately in our system.
• Provide high-level service in a fast-paced team environment.
• Apply your hospitality or retail experience to deliver a positive, customer-first experience.

What We're Looking For

• Experience: Previous retail or hospitality background (baristas, floor staff, retail assistants, waitstaff, receptionists, etc.). No prior call centre experience required!
• Communication Skills: Clear, confident verbal communication and strong active listening skills.
• Tech Literacy: Comfortable using computers, navigating multiple software screens, and typing while talking.
• Availability: Full availability to commit to the 1-month contract.

Mandatory Requirements

• Police Check: Must have (or be willing to undergo) a clean National Police Check.
• Political Neutrality: Candidates must maintain strict political neutrality and have no active political affiliations, alignments, or memberships for the duration of this contract.
• Work Rights: Full working rights in Australia.

Why Apply?

• Foot in the Door: Get your foot in the door with a major client and build valuable industry connections.
• Future Opportunities: Potential for further contracts or ongoing opportunities down the track for top performers.
• Career Stepping Stone: Gain legitimate corporate call centre experience to boost your resume.
• Great Location: Work in a central Melbourne CBD office close to cafes, trains, and trams.
• Supportive Environment: On-the-job training and team support provided from Day 1.

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