Customer Service Advisor

CityFM; City of Monash; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free on-site parking

Discounts hub

Learning & development

Career progression

Job summary

City FM Australia is seeking a motivated Customer Service Representative to join our fast-paced team, supporting Coles and delivering exceptional service.

This full-time, six-month fixed-term role operates Monday to Friday, 7am–7pm on a rotating roster, with on-site parking and a strong learning and development program.

You will handle high call volumes, capture data accurately, and contribute to meeting KPIs while building rapport with customers and internal stakeholders.

Qualifications

• Experience in a helpdesk or call centre (12 months preferred).
• Demonstrates exceptional customer service focus.
• Excellent written and verbal communication.
• Strong attention to detail.
• Attend two weeks of paid on-site training.

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Resolve, manage and escalate customer problems.
• Accurately capture data and work to KPIs.
• Build relationships and provide exceptional service to customers.

Skills

Call handling

Customer service

Data entry

Communication

Job description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:

This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team:

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalat problems logged by our customers.
• Accurately capture data and work to realistic KPI's.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You willbe requiredto:

• 12 months experience working on a helpdesk/call centre-Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.