Customer Service Advisor

City Fm; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free on-site parking

Discounts hub

Equal opportunity employer

Job summary

City FM Australia is seeking a dedicated Customer Service Representative to join our fast-paced team in Melbourne. You''ll support Coles and customers from a modern on-site facility, on a rotating 7am–7pm roster for a 6-month fixed-term contract.

You will handle high-volume calls, resolve issues, capture accurate data and build rapport with internal and external customers. 12 months helpdesk/call centre experience is preferred, with on-site training provided.

Qualifications

• 12 months experience in a helpdesk or call centre (preferred).
• Strong customer service focus.
• Excellent written and verbal communication.
• Strong attention to detail.
• Willingness to complete 2 weeks on-site training.

Responsibilities

• Handle high volume inbound/outbound calls.
• Resolve and escalate customer issues.
• Accurate data capture and KPI adherence.
• Build rapport with customers and stakeholders.

Skills

Customer service

Communication skills

Attention to detail

Helpdesk experience

Call centre experience

Job description

Job Description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

The Opportunity:

This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team:

Workingwithin a custom designed modern building with free on- site secure parking Supportive, funand encouraging team earning above award wage Career progressionmaking use of our extensive learning and developmentprogram. Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and elevate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

• 12 months experience working on a helpdesk/call centre–Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals