Customer Service Advisor

City Facilities Management; City of Monash; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Free on-site parking

Discounts hub with exclusive retailer

Résumé du poste

City FM Australia is seeking a dedicated Customer Service Representative to join our team and support Coles in a fast-paced environment. The role involves handling a high volume of calls, resolving issues, and ensuring data is captured accurately to meet KPI targets.

You will join a professional team in a full-time fixed-term 6-month contract, with a rotating 7am–7pm roster, Monday to Friday. On-site parking and learning opportunities are provided.

Qualifications

• 12 months experience in a helpdesk or call centre (preferred).
• Exceptional customer service focus.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Responsabilités

• Manage a high volume of inbound/outbound calls.
• Resolve, manage and expand problems logged by customers.
• Accurately capture data and work to KPI targets.
• Provide exceptional service and build relationships with customers.

Connaissances

Customer service

Call center

Communication skills

Attention to detail

Relationship building

Description du poste

City FM Australia (City)provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:
This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.
Why you want to work for our team:

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and expand problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You willbe requiredto:

• 12 months experience working on a helpdesk/call centre–Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do notsubmitany resumes or associated profiles to theCitycareers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals