Customer Service & Incident Desk Advisor (Part-Time)

City Facilities Management Ltd.; Victoria; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free on-site parking

Learning and development program

Discounts Hub

Job summary

City FM Australia is seeking a customer-focused helpdesk professional to join a fast-paced team. The role covers an evening shift from 4.30pm to 9.30pm, four days on, four days off, with on-site support at our modern facility.

You will handle high-volume calls, log incidents, and ensure service levels are met while delivering exceptional customer service. Training is provided on-site, and the role supports career progression within a supportive team.

Qualifications

• Experience working on a helpdesk or call centre is preferred.
• Strong customer service orientation with attention to detail.
• Ability to multitask and stay calm under pressure.
• Excellent written and verbal communication skills.
• On-site training provided.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Log and manage incidents, resolving or escalating as needed.
• Report to managers on incidents and ensure processes are followed.
• Maintain service levels and KPI targets.
• Build rapport with customers and stakeholders to deliver excellent service.

Skills

Helpdesk experience

Customer service

Multitasking

Communication skills

Teamwork

Tools

CRM software

Ticketing system

Job description

City FM Australia is seeking a customer-focused helpdesk professional to join a fast-paced team. The role covers an evening shift from 4.30pm to 9.30pm, four days on, four days off, with on-site support at our modern facility.

You will handle high-volume calls, log incidents, and ensure service levels are met while delivering exceptional customer service. Training is provided on-site, and the role supports career progression within a supportive team.