Client Care Representative - Hillsdale | PT

Connect Hearing Australia; Sydney; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Base salary + monthly bonuses

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee discounts on Sonova products

Employee Enrichment Hub discounts

Wellbeing Centre & EAP

LinkedIn Learning access

Job summary

Connect Hearing Australia is seeking a dedicated customer service/admin professional for our Hillsdale clinic. This part-time role (2 days / 15.2 hours weekly) supports clinicians, handles bookings, billing, and daily operations, with paid training provided.

The role suits someone who enjoys helping an older clientele with hearing health and who can adapt to coverage needs. You will join a national network backed by Sonova, with strong learning and growth opportunities in a values-driven team.

Qualifications

• Experience in face-to-face customer service or administration.
• Strong communication and active listening skills.
• Energetic, resilient and well organised.

Responsibilities

• Welcoming clients and managing their experience.
• Scheduling and confirming appointments.
• Providing administrative support to clinicians.
• Managing daily clinic operations and opening/closing procedures.
• Handling clinic phone line and shared email inbox
• Billing clients and processing payments
• Learning and using clinic software

Skills

Customer service

Administration

Scheduling

Billing

Communication

Autonomous yet collaborative

Tools

Computer software

Job description

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Hillsdale, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent part-time position (2 days / 15.2 hours per week), with working hours scheduled between Thursday to Friday, 9:00 am – 5:00 pm. We’re looking for someone with the flexibility to increase hours as needed, such as for leave coverage.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Paid Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.