Part-Time Client Service & Hearing Care Specialist

Hearing; Wonthaggi; On-site; AUD 40,000 - 54,000; Part time

Benefits offered by this job

Generous superannuation

Paid parental leave

Employee discounts and benefits

Job summary

Hearing Australia is seeking a Client Service Specialist based in Victoria. You’ll welcome clients, manage reception tasks, handle bookings and claims, and support clinicians with patient needs.

Occasional Saturday work may be required, with a two-week initial training period to onboarding requirements. The role focuses on helping clients of all backgrounds, including children and adults, and involves basic hearing aid repairs and tech support.

Qualifications

• Proactive problem solver with a sense of ownership.
• Positive attitude and growth mindset.
• Intermediate/advanced computer literacy; familiarity with iOS and Android devices.
• Desire to work in a role that helps others and contributes to the greater good.
• Driver's licence and own reliable vehicle.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general admin: booking appointments, processing claims, data entry, monthly reports.
• Interact with clients of diverse backgrounds, including children and adults, multicultural/Indigenous communities.
• Assist clinicians with services by identifying client needs and demonstrating hearing aid use.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.

Skills

Proactive problem solver

Growth mindset

Computer literacy

Mobile tech familiarity

Positive attitude

Job description

Hearing Australia is seeking a Client Service Specialist based in Victoria. You’ll welcome clients, manage reception tasks, handle bookings and claims, and support clinicians with patient needs.

Occasional Saturday work may be required, with a two-week initial training period to onboarding requirements. The role focuses on helping clients of all backgrounds, including children and adults, and involves basic hearing aid repairs and tech support.