Client Service & Admin Specialist, Hearing Care

Hearing Australia; Sydney; On-site; AUD 51,577,000 - 68,770,000; Part time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Employee benefits package

Job summary

Hearing Australia in Sydney is seeking a Client Service Specialist to support clients at our Chatswood and Macquarie hearing centres. This permanent part-time role (24 hours per week) includes greeting clients, handling counter and telephone enquiries, reception cover and general admin tasks.

There is an initial two-week full-time training period to complete mandatory onboarding. You will assist clinicians with services, perform minor repairs, setup Bluetooth and data entry, delivering friendly,

Qualifications

• Experience as a proactive problem solver with ownership of tasks.
• Ability to greet clients and handle diverse enquiries with courtesy.
• Good computer literacy and familiarity with mobile apps (iOS/Android).
• Driver's license and access to a vehicle is preferred.
• Willingness to undergo police check and have rights to work in Australia.

Responsibilities

• Greet clients and attend counter and telephone enquiries.
• Cover reception and perform administration: bookings, claims, data entry, reports.
• Liaise with clients of all backgrounds, including children and multicultural communities.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.
• Assist clinicians by identifying client needs and demonstrating device use.

Skills

Proactive problem solving

Positive attitude

Strong communication

Tech literacy (iOS/Android)

Tools

MS Office

Job description

Hearing Australia in Sydney is seeking a Client Service Specialist to support clients at our Chatswood and Macquarie hearing centres. This permanent part-time role (24 hours per week) includes greeting clients, handling counter and telephone enquiries, reception cover and general admin tasks.

There is an initial two-week full-time training period to complete mandatory onboarding. You will assist clinicians with services, perform minor repairs, setup Bluetooth and data entry, delivering friendly,