Hearing Care Client Services Specialist

Hearing Australia; Black Range; On-site; AUD 34,000 - 42,000; Part time

Job summary

Hearing Australia is hiring a Client Service Specialist for a permanent part-time position (24 hours per week, Tue-Wed-Thu). An initial two-week full-time training period will support onboarding requirements.

Responsibilities include greeting clients, handling reception and admin tasks, processing claims, and assisting clinicians with hearing aid services. The role serves diverse clients, including children and adults, and may involve minor repairs and device troubleshooting.

Qualifications

• Proactive problem solver
• Positive attitude and growth mindset
• Computer literacy and familiarity with mobile apps (iOS/Android)
• Desire to work in an organisation making a difference to clients' lives
• Driver's license and access to a reliable vehicle

Responsibilities

• Greet clients and handle counter and phone enquiries
• Cover reception and general admin: appointments, claims, data entry, monthly reports
• Liaise with clients including children and adults from diverse backgrounds
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting
• Assist clinicians by identifying client needs and demonstrating hearing aid use

Skills

Problem solving

Positive attitude

Tech savvy

Customer service

Driver's license

Job description

Hearing Australia is hiring a Client Service Specialist for a permanent part-time position (24 hours per week, Tue-Wed-Thu). An initial two-week full-time training period will support onboarding requirements.

Responsibilities include greeting clients, handling reception and admin tasks, processing claims, and assisting clinicians with hearing aid services. The role serves diverse clients, including children and adults, and may involve minor repairs and device troubleshooting.