Healthcare Tech Service Ops Lead - Customer & Field

Talent Aligned; Newcastle; Sur place; AUD 110 000 - 160 000; Plein temps

Résumé du poste

Talent Aligned is seeking a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists. You will drive operational excellence, coordinate field activities, analyse KPIs, and ensure top-tier customer support across Australia.

The role requires 5–10 years of relevant experience, an Engineering qualification, strong leadership and planning skills, and a willingness to travel up to 30% nationwide. A driver’s license is essential.

Qualifications

• Diploma or degree in Engineering with relevant technical experience.
• 5–10 years of experience in product repair, technical support, and service operations.
• Leadership and planning skills for resource management and scheduling.
• Valid driver's license and willingness to travel across Australia.

Responsabilités

• Team Leadership: Manage and mentor a dedicated team of Field Service Technicians and Technical Support Specialists.
• Operations & Scheduling: Schedule work assignments and coordinate calendars for customer service requests and large-scale installations.
• Performance Management: Track and report on KPIs across department activities.
• Service Quality: Analyse service quality, including response times, on-site visit lead times, and first-time issue resolution rates.
• Fleet & Inventory: Ensure the proper operation and maintenance of the team vehicle fleet, and participate in inventory counts.
• Continuous Improvement: Drive initiatives to optimise service delivery and operational efficiency.
• National Travel: Undertake up to 30% travel across Australia for customer visits and site support activities.

Connaissances

Team Leadership

Operations & Scheduling

Performance Management

Problem-Solving

Travel Readiness

Formation

Diploma or degree in Engineering

Description du poste

Talent Aligned is seeking a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists. You will drive operational excellence, coordinate field activities, analyse KPIs, and ensure top-tier customer support across Australia.

The role requires 5–10 years of relevant experience, an Engineering qualification, strong leadership and planning skills, and a willingness to travel up to 30% nationwide. A driver’s license is essential.