National Operations Leader – Field Tech & Growth

Troocoo Pty; Sydney; On-site; AUD 160,000 - 210,000; Full time

Job summary

ME Group Australia is seeking an experienced Operations Manager to lead a national team of field technicians and operational personnel across Australia. You will drive service quality, asset reliability and cost efficiency while delivering new site installations and expansions.

This role reports to the General Manager Australia and partners with Sales, site partners and subcontractors to sustain growth. You will travel regularly across Australia, coach leaders, optimise workflows and ensure

Qualifications

• Proven track record leading multi-site operations and field service teams.
• Strong budget management and cost-control experience.
• Excellent stakeholder engagement and leadership skills.
• Willingness to travel regularly across Australia.

Responsibilities

• Lead and develop a national team of field technicians and operational personnel.
• Drive service quality, machine uptime and asset reliability across the network.
• Manage workforce planning, recruitment, onboarding and performance management.
• Oversee new site installations, launches and operational expansion projects.
• Coordinate operational resources to support continued business growth.
• Monitor and improve machine performance, reliability and service response times.
• Manage subcontractors and service providers across multiple locations.
• Ensure compliance with procedures, safety requirements and service standards.
• Oversee inventory, spare parts and consumables management for continuity.
• Analyse operational and commercial data to identify improvements.
• Manage operating expenditure including travel, labour, fleet and contractor costs.
• Build relationships with customers, site partners and stakeholders.
• Support sales to drive retention and revenue growth.

Skills

Multi-site leadership

Field service

Budget management

Stakeholder engagement

Travel willingness

People development

Job description

ME Group Australia is seeking an experienced Operations Manager to lead a national team of field technicians and operational personnel across Australia. You will drive service quality, asset reliability and cost efficiency while delivering new site installations and expansions.

This role reports to the General Manager Australia and partners with Sales, site partners and subcontractors to sustain growth. You will travel regularly across Australia, coach leaders, optimise workflows and ensure